Assistant Director, Student Services & Veteran School Certifying Official

Together, we can build a university where students of all backgrounds can prepare for meaningful roles in a changing society. For more than 130 years, this has been our guiding purpose. At Illinois Tech we are looking for purpose-driven individuals to help us in our mission.

Join Illinois' premier technology university, renowned for elevating students from the bottom 20% to the top 20% of income (Opportunity Insights). Immerse yourself in our daily pursuit of excellence and discover the essence of our institution:
Our Mission, Our Vision , Our History , and Our Accomplishments .

Discover what sets Illinois Tech apart as an exceptional place to work,
and why that has earned us a place on Forbes’ America’s Best Midsize Employers lists for four years running. Our commitment to employee well-being is reflected in our competitive benefits package, featuring sliding premiums for equitable access, a highly generous 403b Match Program ,and on-site fitness centers . For those looking to continue their education, Tuition Remission allows both employees and eligible dependents to take classes at Illinois Tech at no or reduced cost.

Join us and help power the difference at Illinois Tech.

Assistant Director, Student Services & Veteran School Certifying Official

The salary range for this role is $55,000-$60,000 and is commensurate with experience.

Illinois Tech Student Financial Services strives to educate, empower, and support students with an understanding of Financial options and resources in an approachable environment. Reporting to the Director of Financial Aid Services, the Assistant Director for Student Services & Veteran School Certifying Official is a key leader of the Financial Aid Office and a member of the enrollment management team, providing leadership on the student experience, particularly as it relates to veteran student needs, along with support for all aspects of the student experience related to Financial aid and veteran benefit processing.

This role will support the Director in providing direct student services and triage support in the Office of Financial Aid. This role will serve as the VA School Certifying Official and manage the veteran student experience from benefit processing, student advising, recruitment support, and veteran related compliance.

Excellent communication skills required when working with university staff, outside vendors and current and prospective students, including in-person and virtual advising, presentations, email, and phone outreach.

Excellent customer service required when working with university staff, outside vendors and current and prospective students. Broad knowledge of university functions and depth of Financial aid requirements necessary to cultivate relationships with students and across campus. The ability to maintain student confidentiality is essential in this position.

Bachelor’s required.
Minimum of 5 years of progressive experience in veterans affairs, financial aid, admissions, or enrollment services.
Military Veteran or knowledge of military experience, benefits, and transcripts is beneficial

Exercises great attention to detail utilizing analytical and problem-solving skills.
Demonstrate the ability to adapt in a high pace environment
Must keep abreast of changes with Federal Student Aid and Veterans/ Military benefits programs.
Must be able to manage multiple projects and coordinate with collaborators simultaneously.
Demonstrated ability and experience to handle complex and sensitive issues.
Strong written and verbal communications with proven ability to maintain collaborative relationships with internal and external constituents in order to provide support for the office and the students it serves required
Demonstrated ability to work in a team-based environment

Excellent commitment to diversity and to service the needs of a diverse population

Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently

Works well in translating financial aid requirements into operational activities supporting overall enrollment efforts

Influences management by supplying key data that assists in decision making

Office environment; must be able to sit at computer for long periods of time.