Quality Assurance Specialist

Join to apply for the Quality Assurance Specialist role at Busey

6 days ago Be among the first 25 applicants

Join to apply for the Quality Assurance Specialist role at Busey

Get AI-powered advice on this job and more exclusive features.

Position Summary

Position Summary

Deposit Quality Control Associates are an integral part of the bank to ensure the accuracy of customer and bank data including rates, documentation, and personal information.



Duties & Responsibilities

• Analyze CIF and account level maintenance to ensure all bank and federal policies and regulations are adhered to.
• Communicate with Lines of Business to report account maintenance and documentation errors and inaccuracies.
• Proficiently review and leverage data through reporting performed by Quality Assurance.
  
  Maintain daily records for error tracking and timely resolution.
  
  Leverage Cognos Report Creation with proficiency.
  
  Perform various rate verifications
• Verify all deposit rate changes are correct on the bank website and intranet.
• Other duties as directed by the supervisor

Education & Experience

Knowledge Of

• Strong oral and written communication skills
• Advanced knowledge of retail deposit policies, procedures and products
• Strong knowledge of Federal Regulations pertaining to bank deposits (preferred)
• Strong organizational skills

Ability To

• Multi-task and work independently
• Adapt to change and respond to all requests in a professional manner
• Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks
• Maintain visual attention and mental concentration for extended periods of time
• Perform duties and make decisions under frequent time pressures
• Attention to detail to prevent loss to the bank
• Demonstrates both personal and professional conduct that is reflected in work-behavior, contributing to the overall goals and objectives of the Quality Assurance department and Busey.
• Forward thinking with the capacity to identify objections and resolutions throughout the process improvement cycle, taking appropriate actions while preparing for all possible outcomes.
• Team oriented mindset including the ability to work effectively with associates both in and outside of the Quality Assurance department.

Education And Training

• Requires High School diploma
• Jack Henry Xperience system (preferred, not required)
• Preferred 1 or more years of related bank or accounting experience
• Requires knowledge of Microsoft Product Suite (Word, Excel, Outlook)

Benefits And Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $16-$19/hour)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program.

In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit Busey Total Rewards for more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit  to learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings…