Service Advisor

Job Summary:

Our service advisors bridge the technical gap between our customers and our service technicians to help customers understand their vehicle’s needs; to get the right work completed according to the customer’s needs at each visit. Sells and schedules recommended and required service work in the service department.

• Competitive compensation, plus commission
• Paid Time Off
• Benefits including Medical, Dental, Vision, Short term disability insurance, long term disability insurance
• Employee discount

• Communicates with the customer reviews and confirms repair or maintenance needs, collects, verifies and updates customer and vehicle information as needed, identifies all open service actions requiring attention and asks for permission to perform them.
• Consults with technicians regarding necessary repairs, compiles estimates.
• Explains necessary repairs to customers, providing time frames for completion.
• Advises customers of any warranty coverages and alternative transportation options.
• Prepares work orders describing symptoms and services requested and manages workflow to technicians, schedules work accordingly.
• Works with the Parts department to give accurate information to customers about when needed parts will be available for repairs to be completed.
• Other duties as assigned.

WMI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.