Call Center Lead: Coaching, KPIs & CX Excellence
Listed on 2026-10-17
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Customer Service/HelpDesk
Call Center / Support, Customer Success Management, HelpDesk/Support, Customer Service Rep
Pavlov Media is seeking a Call Center Lead to oversee and support daily operations of our customer support center in Champaign, IL. The role focuses on delivering high-quality service, coaching staff, and driving process improvements to enhance customer satisfaction.
The ideal candidate brings 3+ years in a call center, strong communication and troubleshooting skills, and proficiency with CRM tools and reporting software.
We are seeking a motivated Call Center Lead:
Coaching, KPIs & CX Excellence to join Pavlov Media Inc in Champaign, IL, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Call Center Lead:
Coaching, KPIs & CX Excellence role in the description above.
We appreciate your interest in this position.
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