Dental Lead

At Promise Healthcare, our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality, equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change, shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.

If you're ready to lead with passion and precision, to become our Dental Lead and help us make a lasting impact on the future of healthcare.

The Dental Supervisor is responsible for managing the day-to-day operational activities of the dental assistants and patient service representatives within the dental practice. Such supervision must be in accordance with current federal, state, and local standards, guidelines, and regulations that govern the clinic, and as may be required by the Oral Health Director, to ensure that the highest degree of quality care is maintained.

The Dental Supervisor operates as an effective team member with dental clinic care providers and other front and back-office support staff to provide quality dental treatment support, oral health education, instrument repair and sterilization, facilities and equipment maintenance, and supply inventory & purchasing, in accordance with agency standards. In addition, this position schedules and supervises assigned staff, provides ongoing performance feedback and acts as a key communicator between the clinical staff and the Senior Director of Dental Operations and Facilities/Support.

• Operations/Quality
  • Acts as the key point of contact for dental department and delegates accordingly.
  • Ensure appropriate inventory and managing of inventory levels.
  • Facilitate patient access to appropriate Dental providers.
  • Follows Promise's policy to resolve patient complaints.
  • Participates in quality improvement efforts by utilizing dashboards, tracking tools and providing quality reporting data monthly.
  • Consults with Dentist and QI teams on CQI activities such as chart reviews and accurate and complete documentation and coding, providing technical support and staff education as necessary.
  • Attend Daily Huddles
  • Facilitate regular staff meetings to support communications, deliver training, and ensure compliance with Promise Healthcare policies and administrative processes.
  • Responsible for effective use of Electronic Dental Records (EDR) including oversight of staff usage, coordination of training, and patient flow.
  • Promotes effective and appropriate use of integrated health services at Promise as part of a "Patient Centered Medical Home" (PCMH) model of care.
  • In collaboration with the VP of Operations, provides consistent communication to management team, ensuring that information, reports, and materials are provided to clearly describe activities and progress toward agreed upon objectives.
  • Ability to lead and manage in a rapidly changing environment.
  • Adheres to the standards and policies of the Organizational Privacy/Security and Compliance Programs, including the duty to comply with applicable laws and regulations (HIPAA, OSHA, OIG, guidelines, and other State and Federal laws).
  • Maintains patient confidentiality.
• Human Resources
  • Ensures that the department is always appropriately and adequately staffed.
  • Ensure a smooth onboarding of new staff members.
  • Manages dental assistant performance and conducts performance evaluations and implements timely Performance Improvement Plans as appropriate.
  • Provide ongoing feedback that recognizes, identifies, and supports when improvement is recommended and when excellence is achieved to team members regarding productivity, quality of patient care, operational assessment, customer service and teamwork.
  • Addresses concerns and resolves problems…