Education Support Assistant

The Team

E-Learning @ FAA within the College of Fine + Applied Arts at UIUC is focused on using design and technology to elevate education in the arts. We design online and blended courses, help faculty and students use e-learning tools, and take a strategic approach to improving the course—and the overall FAA—experience.

We’re looking for a creative, curious, and ambitious person to fill one graduate hourly position.

As a member of E-Learning @ FAA team, the Education Support Assistant will assist in the support and maintenance of online instruction for the college’s six academic units—Architecture, Art + Design, Dance, Landscape Architecture, Music, Theatre, and Urban + Regional Planning. The Education Support Assistant will assist with the technical development of team projects and instructional applications.

At E-Learning @ FAA, we like to help our team members grow and develop professionally. To this end, the Education Support Assistant will work with the Senior Instructional Designer to develop and lead a project that aligns with their professional goals.

Working in conjunction with other E-Learning @ FAA team members, the Education Support Assistant will:

• Work with Instructional Designers to integrate courses with learning management systems (Illinois Compass 2g), online learning tools, and other technologies in support of course goals and objectives.
• Assist faculty with creating and updating online instructional materials with a focus on maintaining effective instruction through technology.
• Research and evaluate emerging instructional technologies and tools, and make recommendations for use.
• Develop instructional support documents and resources for students and instructors.
• Provide technical support to faculty and students for online teaching and learning tools via email and chat (we use Intercom).
• Small‑scale media production, such as banner graphics for courses (we try to be as visual as possible in our courses!) and how‑to videos.
• Support course evaluation and quality assurance based on identified quality standards.
• Participate in the creation and analysis of reports regarding enrollment trends, learner behaviors, student achievement, survey data, etc.
• Additional duties as needed.

• Bachelor's degree with strong experience or interest in development/support of online instruction.
• Demonstrated high-level interpersonal skills and interaction with faculty of varying ranks from differing departments.
• Experience editing HTML.
• Experience using or building in learning management systems.
• Working knowledge of fair use and copyright in an education environment.
• Proficiency with media production software (e.g. IMAGES—Adobe Photoshop, Adobe Illustrator; VIDEO—iMovie, Adobe Premiere; AUDIO—Garage Band, Audacity).
• Excellent oral and written communication skills and proven customer service/problem‑solving experience.
• Basic knowledge of Macintosh and Windows Platforms.
• Experience with conferencing and networking tools used in educational context (wikis, blogs, discussion forums, video conferencing tools, etc.).
• Proven ability to work with confidential and sensitive data in a Higher Education environment.

• Bachelor's Degree in Web Development, Education, or Instructional Technology.
• One year of experience supporting delivery of distance education at an institution of higher education.
• One year experience creating materials and facilitating training for faculty and staff in higher education.
• Experience creating, modifying, and managing courses in a learning‑management system (e.g. Moodle, Blackboard, Canvas).
• Knowledge of adult learning theory and pedagogy.
• Expert knowledge of graphic design software and audio/video production software.
• Experience writing HTML, CSS, and JavaScript.
• Knowledge of UX design theory and research methods.
• Proven experience creating training materials and facilitating faculty and staff training.
• Experience applying learning and instructional design theories to with e‑learning tools.
• Experience in technical support of varied desktop platforms and browsers.
• Experience training and supporting faculty in the use of learning management software for online course development and delivery of online learning.