Parts Counter Job Champaign area,Illinois USA,Entertainment & Gaming

Parts counter Job Summary

Assist our internal and external customers with obtaining the parts they need, providing a high level of customer service. Work alongside our service department to ensure they have everything they need to get our customers back on the road as efficiently as possible.

Benefits and Perks

Competitive salary
Medical, dental, vision, short term disability, company paid life insurance, voluntary life insurance, critical illness, and accident insurance available at 90 days
Paid time off – begins accruing day one
401k, plus match available at 6 months
Employee discounts

Key Responsibilities and Duties

Answering phone calls, gathering all required information, and providing accurate transaction details in return.

Communicates effectively with the Parts Manager on issues related to obtaining parts, such as out of stock items. Participates in problem solving these issues.

Follows up on backorders and special orders, daily.

Issues proper credit when necessary, ensuring all required documents are in order.

Works effectively with the service technicians and service advisors to determine what parts are needed and estimating when work can be completed.

Expedites the install process by notifying service as soon as parts are in for special orders.

Maintains an organized department where items can be easily located and are stored safely.

Other duties, as assigned.

Qualifications and Skills

Ability to prioritize workload and switch between tasks frequently
Ability to work independently
Organization skills are a must have
Analyze complex matters and problem solve
Receptive to constructive criticism
Knowledge of auto parts is very helpful

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