HCV Specialist

Responsibilities

• Administers all aspects of HACC Housing Choice Voucher program for 300-400 clients.
• Monitors and manages caseload ensuring eligibility and compliance.
• Conducts initial and periodic re‑certifications/re‑exams to guarantee eligibility and subsidy calculations.
• Provides direct customer service to clients and landlords, including inquiries and general public requests.
• Documents tasks in client and landlord files using HACC computer system and maintains records per document management requirements.
• Completes timely follow‑ups, opens and responds to mail, telephone, electronic and phone call inquiries within established timelines; uses agency‑approved forms.
• Actively participates in team meetings, process improvements, special projects and supports all team members.
• Implements all new requirements in accordance with established guidelines.
• Performs other related tasks as required.

• Improve individual employee productivity and quality of work.
• Increase personal, staff, and owner satisfaction while maintaining production.
• Interpret regulations accurately.
• Maintain control of systems to ensure the accuracy of programs and timelines of program delivery.
• Monitor program abuse by clients.
• Approve and document programmatic interpretations in unusual or complex situations in a manner justifiable to program monitors and auditors.
• Deal successfully with irate individuals and groups.
• Prioritize responsibilities and projects.

• Resolve conflicts between program participants and owners after all other avenues have been exhausted.
• Implement HUD‑required changes to programs within generally tight timelines.
• Resolve cases of suspected program abuse by clients, owners, and other staff.
• Modify procedures to meet changing needs.
• Handle difficult employees, owners, and program participants.

• Strong reading, analyzing, interpreting data, documents, information and publications.
• Ability to evaluate information and situations to make sound independent decisions.
• Problem‑solving skills, identify critical issues and execute plans to resolve disputes.
• Critical thinking for solving problems.
• Organization and records‑management skills.
• Time‑management skills to meet schedules, workloads, and deadlines.
• Manage client cases: track activities, update records, monitor outcomes, follow record‑keeping requirements, maintain confidentiality.
• Handle multiple work streams and priorities simultaneously while maintaining quality, customer service standards, and accuracy.
• Basic to advanced math skills for financial forms, reports, and statistical data.
• Highly proficient data entry and computer skills; use databases, create spreadsheets, prepare presentations.
• Proficient Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent interpersonal, written, verbal communication and relationship‑building skills.
• Excellent listening, presentation, and public speaking skills for diverse audiences.
• Strong writing skills to compose documents, reports, and correspondence.
• Knowledge of Housing Authority of Champaign County, HCV program, and/or HUD Section 8 preferred.
• Develop rapport with landlords, owners, property managers.
• Conduct landlord briefings on contract obligations.
• Conduct voucher briefing sessions.
• Establish contact with other human‑services agencies; inform and refer clients.
• Research, develop, maintain and revise department forms, procedures and control systems.
• Study rent conditions and market availability; evaluate and complete studies.
• Authorize HAP payments.
• Detailed working knowledge of HCV program requirements.
• Thorough knowledge of department practices, procedures and regulations.
• Express ideas orally and in writing.
• Establish effective relationships with employees, tenants,…