Hearing Care Provider-Champaign

Overview

Hearing Care Provider - Champaign at WSA – Wonderful Sound for All (part of the WSAudiology group, HearUSA).

• Perform comprehensive hearing evaluations, aid selection, and fitting for all clients, following the client-centric service model of Simply Excellent Hearing Care. Meet minimum NPS score of 75.
• Routinely demonstrate hearing aids during annual evaluations to help clients experience the sound and create a personalized auditory experience.
• Evaluate test results with client needs to make personalized recommendations that maximize benefits.
• Perform routine follow-ups, cleaning, checks, and hearing aid repairs. Maintain skills in ear impression taking, earmold modification, and ALD accessory recommendations.
• Support HearUSA’s mission of Changing Lives through Simply Excellent Hearing Care. Collaborate with District manager, HCP Team Leads, and L&D to adopt initiatives that grow center revenue and impact lives.
• Build a local community to generate service demand and support marketing campaigns (physicians, health fairs). Complete at least one community outreach or physician marketing activity per quarter.
• Comply with state license laws, FDA guidelines, WSA policies, and HearUSA Quality Practice Guidelines. Maintain HIPAA-compliant documentation, outcome notes, and referrals for all clients.
• Engage in Continued Professional Development to stay current in all aspects of service delivery, from counseling to selling, fitting, and troubleshooting hearing aid technology.
• Embrace the company values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

• Experience in a similar Audiology or Hearing Aid Specialist role.
• Active state license in Audiology and/or hearing aid dispensing.
• 1–5 years of experience preferred.
• Strong attention to detail with high accuracy.
• Solid written communication skills.
• Experience interacting with customers/clients.
• Ability to communicate detailed or technical information clearly, accurately, and concisely.
• Ability to work quickly, accurately, and independently in a fast-paced environment.

We provide opportunities to grow your career, including structured field support, professional development resources, continuing education and licensing reimbursement, and defined career paths such as leadership roles within the Hearing Care Provider team.

• Field support for your hearing center
• Professional development team and Regional Training Managers
• Continuing education, Linked In Learning, and licensing reimbursement
• Career advancement pathways (e.g., Hearing Care Provider, Client Experience Specialist Team Lead, District Manager)
• Externships and trainee programs for certification and growth

• Monthly commissions
• CEUs and state licensure renewals for HCPs
• Defined career paths
• Sponsorship and preceptor opportunities
• President’s Club incentives
• Employee referral program
• Comprehensive benefits package, paid holidays and PTO, 401k matching
• Tuition reimbursement
• Employee, family and friends hearing aid discount program
• Service days and diversity, equity & inclusion initiatives

Equal Opportunity The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.