Certified Medical Assistant; CMA​/RMA - Medication Renewal Center

Position: Certified Medical Assistant (CMA/RMA) - Medication Renewal Center
Overview

Medication Renewal Center is part of the dynamic centralized services offered within The Patient Contact Center. The MRC CMA/RMA supports Carle Health Primary Care patient's medication management, adherence, and refill needs by providing advanced level patient care and support. MRC CMA/RMA's utilize Physician led guidelines and protocols to assist in efficient decision making and enhances patient compliance with health maintenance and chronic medication management.

The ideal candidate will enhance our talented team by offering strong communication skills, ability to critically think, and thrive in a fast-paced environment where you can make a difference in the lives of our patients.

This position has potential to become remote but will be on-site in person for a period of time (tentatively 6+ months).

Qualifications

Certifications:

Certified Medical Assistant (NCCT) - National Center for Competency Testing (NCCT);
Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA);
Registered Medical Assistant (RMA) (AMT) - American Medical Technologists (AMT);
Basic Life Support (BLS) within 30 days - American Heart Association (AHA);
Nationally Registered Certified Medical Assistant (NRCMA) - National Association for Health Professionals (NAHP);
Certified Clinical Medical Assistant (CCMA) - National Health career Association (NHA);
Registered Medical Assistant (RMA) (ARMA) - American Registry of Medical Assistants (ARMA);
Registered Medical Assistant (RMA) (AAH) - American Allied Health (AAH),

Education:

H.S. Diploma/GED,

Work Experience:

Patient care
Responsibilities

Works collaboratively with the Medication Renewal Center nursing and clerical team members to maximize productivity and efficiency

Completes medication refill encounters, care due messages, and order entry based on established protocols.

Provides clear EMR documentation in accordance with department standards regarding medication renewal requests, care due messages, patient care needs and/or follow up.

Receives and enters to EMR faxed encounters, renewal orders, and other pharmacy communications.

Orders and schedules appointments and/or lab work as appropriately outlined in protocols.

Reviews patient compliance with medications by thorough review of the patient's medical record.

Communication of medication orders to designated pharmacies via verbal or electronic means.

Provides general health information using approved references including but not limited to, providing individual and group health and wellness education.

Ensures documentation of care is complete and accurate

Maintains and adheres to medication management and refill guidelines and protocols

Coordinates with Primary Care Physicians and Nursing staff in order to meet the needs of the patient.

Review medication renewal requests and care due messages received from pharmacies and patients under a variety of methods including but not limited to electronic communications, fax, or phone calls. Identifies care gaps and promotes health standards and activities to prevent non-compliance with chronic medication management. Reviews current, past, and future appointments and lab work for compliance with safe medication administration. Communicates with pharmacies regarding discrepancies and/or clarification for medications.

Communicates with patients regarding required services (labs and/or office visits) to facilitate medication refill processes. Communicates with patients, providers, care teams, and pharmacies of any changes to medications to reduce pharmacological errors. Disseminate education to patient as written by provider. Schedules appointments, validates insurance, and processes patient concerns through use of symptom guide and other outlined department processes when needed.

Reports medical information obtained from patients accurately, completely, and in a timely manner ensuring accuracy of the information available within the EMR. Adheres to and enforces Carle policies and procedures. Emphasizes attracting, mentoring, and retaining talent through excellent communication, training, and orientation to new personnel after successful completion of six-month…