Enterprise Digital Banking Product Manager

Position Summary

The Enterprise Digital Banking Product Manager leads the development, implementations, enhancements and maintenance of the overall product lines and acts as the subject matter expert (SME) for Enterprise Digital Banking. The role champions user experience, revenue optimization, operational efficiency, and risk management while ensuring the platform evolves in sync with market trends and regulatory expectations. This role collaborates with multiple business units including Business Systems Support, Consumer Digital Banking, Risk and Controls, Marketing, Sales, Services and Support, Payments and Processing, and Technology teams to design and execute go-to-market strategies, ensuring product continuity and alignment with organizational objectives.

• Manage all aspects of product line development, new product launch and product changes, including product configuration, testing, development of procedures and training.
• Identify gaps and recommend new or existing product changes and enhancements that improve market position, client experience, quality, efficiencies, and expense management.
• Prioritize initiatives for Enterprise Digital Banking through data‑driven business cases, user value, risk considerations, and operational impacts.
• Lead efforts around market research and client engagement to ensure products and services are aligned with bank strategies.
• Lead persona and journey development to capture motivations and pain points across segments, ensuring experiences resonate with first‑time digital users through advanced treasury operators.
• Operate and partner across the organization as a Product Manager within Agile, Scrum, Kanban, SAFe, or hybrid delivery environment.
• Collaborate with other Product team members to maintain Product Roadmap initiatives and prioritization. Partner with peers, including Sales, Marketing, Operations, Product, IT, and Support.
• Partner with teams to ensure digital capabilities comply with regulatory requirements such as ADA, UDAAP, Reg E, Reg Z, AML expectations and fraud‑mitigation best practices.
• Collaborate with technology teams to translate business requirements into technical specifications, ensuring smooth implementation of product features.
• Identify product issues and work with internal partners and/or vendors to identify root cause and timely resolution.
• Create project proposals and business cases for new and existing products.
• Monitor core vendor driven changes, measure and manage impact as well as communicate changes appropriately.
• Work closely with technology partners and digital platform vendors to deliver high‑quality functionality that enhances daily operations for consumers, small businesses, and treasury clients.
• Consult with market leaders on project strategy, direction, quantitative measures, and changes.
• Track, report, and communicate key project milestones and recommend adjustments as needed for on‑time and on‑budget completion of product implementations and enhancements.
• Manage assigned products; address any issues and mitigate product risks.
• Manage products to accommodate organization priorities based on business need, resource capacity, risk and cost.
• Own assigned products and work with market leaders and/or vendors to ensure resolution to any challenges and resolve any conflicts.
• Analyze and interpret product related data; communicate data to influence business decisions and actions; drive product adoption across multiple business lines.
• Lead changes, including product configuration, testing, development of procedures and training.
• Collaborate with technology teams to translate business requirements into technical specifications, ensuring smooth implementation of product features.
• Partner with peers, including Sales, Marketing, Operations, Product, IT, and Support.
• Understand the profitability of the products and their associated costs; promote products to markets and help clients understand the value add.
• Identify and create internal and external client communication pertaining to product and service announcements.

• Knowledge of:

• Proficient technical skills Microsoft Office (Word, Excel, PowerPoint, Teams,…