IT Operations Technician

Overview

IT Operations Technician s position is based on our campus in Madison, WI, and requires relocation to the area. Epic provides financial relocation assistance.

As an IT Operations Technician with Epic Hosting, you will monitor the Hosting infrastructure stack and respond swiftly to problems. You will employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems. You will connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

Learn more about the team at Epic Hosting.

• Monitor the Hosting infrastructure stack and respond to problems
• Investigate and troubleshoot network, hardware, virtualization, and presentation problems
• Communicate issues and coordinate with contacts from healthcare organizations
• Perform system builds

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

• Full-time

• Information Technology

• Computer Networking and Information Technology & Services

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