Partner Solutions Engineer

Zoom is seeking a Partner Solutions Engineer with strong Customer Experience (CX) and Contact Center experience to help partners grow their Zoom practice and deliver modern, AI-first customer engagement solutions.

In this role, you will work closely with channel partners across North America to enable, position, and expand Zoom Customer Experience solutions. You will act as a trusted technical advisor, helping partners connect business needs to practical solution designs across CX, AI, voice, and adjacent platform capabilities.

The ideal candidate brings deep CX knowledge, strong channel experience, technical credibility, and a passion for helping partners build differentiated solutions that improve customer engagement and business outcomes.

Zoom helps people and businesses connect, collaborate, and deliver better experiences. As we continue to grow our partner ecosystem, the Partner Solutions Engineering team plays a critical role in helping partners build, position, and scale Zoom solutions in the market.

• Serve as a pre-sales technical advisor to channel partners across North America, with a focus on CX and contact center solutions.
• Build strong relationships with partner pre-sales teams, architects, practice leaders, and other key stakeholders.
• Lead technical onboarding and enablement for partners building or expanding Zoom Customer Experience capabilities.
• Deliver technical workshops, training sessions, demos, and ongoing enablement aligned to partner maturity and growth goals.
• Work with priority partners to build and execute technical plans that grow adoption, strengthen solution readiness, and expand their Zoom CX practice.
• Translate partner business goals and technical requirements into scalable solution designs and recommended architectures.
• Help partners position AI as a core part of modern CX transformation, including self-service, agent assist, analytics, automation, and customer engagement workflows.
• Maintain working knowledge of adjacent Zoom portfolio areas, including voice, AI, and platform capabilities that support broader CX-led conversations.
• Collaborate with internal sales, product, partner, and specialist teams to share field feedback, address adoption blockers, and improve partner readiness.
• Understand and communicate relevant security, compliance, and regulatory considerations within CX and contact center environments.

• 5+ years of solution engineering, sales engineering, partner engineering, or related experience in CX, CCaaS, or cloud contact center environments.
• Strong knowledge of modern CX technologies and workflows, including contact center, workforce engagement, analytics, conversational AI, chatbots, voicebots, workflow automation, and customer journey solutions.
• Experience working with channel partners on technical enablement, practice development, and solution strategy.
• Ability to position CX solutions within broader communications, collaboration, and AI platform conversations.
• Understanding of AI-driven trends shaping the CX and CCaaS market.
• Experience building and executing partner technical enablement or growth plans.
• Strong presentation, communication, and relationship-building skills.
• Understanding of sell-through channel models and partner business structures.
• Experience implementing, designing, or architecting CX solutions is a plus.

Salary Range or On Target Earnings:

$ - $

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note:

Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there…