Shift supervisor, Management

Overview

Our Cloud9 Cannabis location is hiring a Dispensary Store Leader (General Manager) who will oversee and manage the retail dispensary in Champaign, IL. The Dispensary Store Leader will supervise all people and process management duties within the dispensary location. The core focus is managing staff, inventory, and customer relationships, as well as tracking financial goals for the dispensary. This role reports directly to the Director of Retail at Cloud9 Cannabis.

This individual will demonstrate leadership qualities to coach, reinforce, and continuously provide feedback to the retail team. The role requires motivation, positivity, and eagerness to lead our dispensary through business operations.

• Team and Leadership Functions:
  Hire, manage and cross-train staff in all relevant task areas; manage annual performance reviews; act as a cultural leader; protect store assets, facilities, and team members by ensuring adherence to operational guidelines and safety/security policies, and proper maintenance of store equipment.
• P&L Functions:
  Meet revenue goals with holistic management practices, staff training, and customer relations; collaborate with the Director of Retail to create deals and promotions, set competitive pricing, and sell in-house brands.
• Logistical Functions:
  Oversee inventory management processes (intake, reconciliation, compliance); promote a culture of compliance through staff training and relationships with State Inspectors; manage all in-store cash flow (till setting, cash handling, deposits); manage all supply ordering for the dispensary; coordinate facility maintenance with leadership.
• Customer Relations Functions:
  Create a culture of customer service that promotes loyalty and retention; effectively train staff on company processes, products, and service philosophy; build relationships with customers on the sales floor and address feedback promptly.

• Exhibit urgency, organization, a positive attitude, teamwork, and the ability to build strong relationships with internal and external stakeholders.
• Accuracy and compliance.
• Leadership and delegation skills with strong communication, writing, and active listening abilities.
• Fully embodies the Cloud9 Cannabis culture; a team player who can connect the dots.
• Willingness to build processes from scratch even if the path is rocky.
• Flexibility and composure under multiple simultaneous efforts.
• Eager to learn about a brand-new industry still being developed.
• Strong collaboration, trust-building, and cross-functional relationship skills.
• Ability to adapt to a fast-paced, entrepreneurial environment where flexibility, reliability, and resourcefulness are key.

• Bachelor’s degree in business-related field, operations, hospitality, management, or project management preferred; equivalent experience also considered.
• Knowledge of the cannabis industry as it relates to cash handling, product knowledge, inventory processes, compliance, and audits.
• Minimum 5 years’ managerial experience in a specialized retail environment overseeing one or multiple locations.
• Proficiency with Google Suite, Microsoft Office, Leaf Logix, METRC, etc.
• 21 years of age with a valid driver’s license.
• Ability to pass all required background checks under Illinois cannabis laws.

If you’re interested in working for a brand-new, retail cannabis organization in Illinois, Cloud9 Cannabis offers exciting opportunities. We have opened several retail cannabis dispensaries in Illinois and plan additional locations. We provide exceptional service to clients and customers, drawing on our diverse industry experience to grow as a startup in the cannabis market.

We are disrupting the industry with innovation and pride ourselves on ownership, accountability, and a collaborative, entrepreneurial spirit. People are the most important ingredient at Cloud9 Cannabis; every team member makes an impact and helps raise the bar as we build a sense of community and passion for what we do.

Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza provide equal employment opportunities and do not discriminate on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We are committed to an inclusive, equitable, and accessible workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.