Automotive Store Manager​/Assistant Store Manager

Company Description

Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. It owns and operates more than 1,200 stores in 32 states and its stock trades on the Nasdaq (MN). The Monro family of brands includes some of the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, and many more regional chains.

The company’s dominance is driven by teammates who strive to provide a five‑star experience and deliver consistent value to guests and shareholders. Monro invests more than $100 million in store improvements, new technology, and career development through its own Monro University training platform.

Destination Monro – Your Career is Here!

Monro’s vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. It is looking for motivated individuals at every stage in their careers who share its vision. Positions are available in retail locations across its many brands, in field management, and in store operations at the Store Support Center in Rochester, New York.

Salary Range – The range for this role is from $55,000‑$75,000. This role is eligible for additional compensation and incentives, and pay will be based on experience level.

The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day‑to‑day leadership, coaching, and development of store teammates, and for promoting products and services to guests to achieve sales goals.

• Develop sales and technical teammates to produce a consistent 5‑star Guest experience.
• Ensure sales goals are achieved by assisting in the development and implementation of sales plans and by maintaining thorough knowledge of services, products, and the automotive industry.
• Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
• Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
• Provide direction and oversight to technicians and assist where needed with services/repairs.
• Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates.
• Ensure expense control through the management of payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses.
• Responsible for inventory management to include pulling tires and parts, unloading, and stocking inventory.

• Audit courtesy inspections performed by teammates.
• Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest‑ready condition.
• Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
• Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
• Attend to all guest needs in areas of sales, service, complaints, and adjustments.
• Build guest relationships to maximize customer satisfaction, loyalty, and retention.
• Assist teammates in conveying repair and service needs to guests.
• Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Maintain technical knowledge and capabilities by completing all required Monro University training courses and modules.
• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines, including lifts, welders, brake lathes, etc.
• Perform other duties as assigned and required.

Salary Range – $17.00‑$20.00 per hour and…