Pet Supplies Plus Shift Manager

SUMMARY

To assist the Pet Supply Plus Store Director in establishing and maintaining excellent customer service, accountability for the operation of the store insuring maximum sales and profitability through merchandising, inventory, expense control, Human Resources Management, and managing operating costs and shrinkage.

• Drives store sales by ensuring that all customers are acknowledged, customer projects needs are met, and concerns are resolved quickly
• Assists in managing total store operations
• Processes information and merchandise through computer system and POS register system
• Assists with stocking of pet supplies deliveries and back stock, including building and filling displays
• Assists in keeping backroom neat and up to best practices standards
• Assists in handling Associate issues
• Assist in handling customer issues
• Assist with general care of animals
• Ensures all safety policies and procedures are followed by all Associates.
• Other duties as assigned

• Product knowledge
• Passion for pet business
• Leadership skills
• People/Communication skills
• Excellent Customer Service skills
• Integrity
• Ability to multi-task

• Manages 3-4 Associates in the store.
• Provides direction, coordination, and evaluation of the store and Associates.
• Follows NFI policies and applicable federal, state and local laws.
• Assign and direct work
• Address complaints and resolves problems

• High school diploma or general education degree (GED)
• Possess product knowledge of pets and pet related products

• Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Present information and respond to questions from groups of customers or associates

• Basic math concepts (addition, subtraction, division, multiplication)

• Some locations may require Power Industrial Truck Certification

• Slip resistant shoes with closed toe and heel
• Safety Cutter
• Apron
• Uniform per store policy

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with Associates and customers
• Lift and/or move up to 30 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Climb
• Balance
• Stoop
• Kneel
• Crouch
• Overhead lifting
• Lift and/or move up to 50 pounds

Occasionally (Less than 1/3 of the time)

• Sit
• Crawl
• Lift and/or move up to 100 pounds

• Close
• Distance
• Ability to adjust focus
• Ability to distinguish colors

Regularly

• Exposure to animals including rodents, fish, amphibians, reptiles, felines, and canines

Occasionally

• Work in high places
• Fumes or airborne particles
• Toxic or caustic chemicals
• Risk of electrical shock
• Outside weather conditions

Moderate

(depends on industry experience)

Min. Wage up to $18/hour (IL Locations Only)

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Life Insurance
• Voluntary Benefits
• Paid Time Off
• Retirement Plans
• Employee Assistance Program