SSVF Case Manager

• Collaboration (10%)

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless.

The Salvation Army North and Central Illinois Division provides these services to people in need.

NCI Supportive Services for Veteran Families (SSVF) program aims to provide critical time intervention, strength-based case management approach to Veterans and their families with a desire to take action to break the cycle of crisis and vulnerability in their lives and change the trajectory of their lives through sustainable permanent housing interventions and foster a deeper understanding of the life‑changing work carried out by The Salvation Army North and Central Division.

• Case Management (70%)
• Ensure program criteria, referrals and procedures are maintained for traditional and Shallow Subsidy SSVF program Veteran participants.
• Provide intensive case management services utilizing Critical Time Intervention (CTI), Housing First, Strength-Based Case Management, Motivational Interviewing, Trauma‑Informed Care, and Harm Reduction principles.
• Develop individualized service plan with the participant within one week of enrollment with specific measurable, short- and long- term goals, timelines, and action steps designed to promote housing stability and self‑sufficiency.
• Maintain regular contact with enrolled Veterans through office visits, home visits, telephone contacts, video conferencing, and community‑based meetings as appropriate.
• Conduct comprehensive assessments to identify barriers to housing stability, income, employment, health care, behavioral health services, legal issues, and community integration.
• Provide housing stabilization searches including landlord mediation, tenancy support, landlord/tenant conflict resolution and crisis intervention.
• Conduct home visits and welfare checks to ensure participant safety, housing quality and continued program engagement.
• Assist Veterans in locating, securing, and maintaining safe and affordable permanent housing and conducting housing inspections.
• Provide intake including required documentation for admission, referral needs, program details and expectations.
• Conduct outreach, engagement, intake, and enrollment activities for eligible Veterans and their households.
• Assist Veterans in filing for SSDI/SSI benefits through SSA’s SOAR certification program.
• Using strengths‑based perspective, encourage positive lifestyle changes for Veterans to maintain housing.
• Connect Veterans and family members with community resources, including employment services, behavioral health treatment, primary medical care, public benefits, education, transportation, childcare, legal services and financial assistance programs.
• Flex schedule to meet with full time employed Veterans during non‑standard business hours.
• Advocate on behalf of Veterans with landlords, employers, service providers, Veterans Affairs staff, courts, and community agencies.
• Manage a case load of up to 15…