Warranty Coordinator

Description

Are You a Problem-Solver Who Loves Turning Challenges into Solutions?

Action Overhead Garage Door, a family-owned and operated business since 1980, is looking for a motivated, detail-oriented Warranty Coordinator to join our team!

As our Warranty Coordinator, you'll work with customers, builders, manufacturers, and internal teams to manage warranty requests, resolve concerns, and ensure a positive customer experience.

We're looking for someone who doesn't just manage the process but looks for ways to improve it!

• Own the Warranty Process:
  Manage residential, builder, and commercial warranty claims from initial request through resolution.
• Coordinate & Communicate:
  Work with customers, builders, technicians, manufacturers, and internal departments to ensure timely scheduling, updates, and follow-through.
• Investigate & Resolve:
  Review warranty requests, determine coverage eligibility, and help identify the best solutions.
• Stay Organized:
  Track open claims, maintain accurate documentation, and ensure nothing falls through the cracks.
• Drive Improvements:
  Identify recurring warranty issues, analyze trends, and help develop processes that improve efficiency and reduce repeat service calls.
• Work with Vendors:
  Coordinate manufacturer warranty claims, replacement parts, credits, and resolutions.

• 2+ years of warranty coordination experience preferred.
• Experience in construction, garage door installation, or home services is a plus.
• Strong communication, organizational, and problem‑solving skills with a positive, customer‑focused attitude.
• Ability to manage multiple priorities while maintaining attention to detail.
• A proactive, self‑motivated mindset with a strong sense of ownership and accountability.
• Proficiency in Microsoft Office;
  Service Titan experience is a plus.

We're proud of the company we've built and the people who make it successful. As a family‑owned business with more than 45 years of experience, we value teamwork, accountability, and continuous improvement.

We offer a supportive work environment where your ideas matter, your contributions make a difference, and you have the opportunity to grow.

• Paid Time Off (PTO)
• Health, Dental, and Vision Insurance
• Life and Disability Insurance
• 401(k) with Company Match