Account Manager - Fire & Security Service Sales

Overview

Are you a natural relationship builder that values long-term partnerships? We are looking for a dedicated Account Manager to join our Service team and serve as the primary point of contact for a portfolio of customer accounts, focused on Fire & Security systems. You will be responsible for understanding our customer's unique needs and presenting solutions, from initial project requirements to ongoing service, and identifying new sales opportunities.

If you're passionate about building strong relationships, we encourage you to apply!

• Prospect for new customers with a main focus on Fire/Security systems to include sales of preventative maintenance agreements.
• Foster long-term relationships with end-users, key contractors, and engineers.
• Sell Fire/Security service opportunities to owner direct customers.
• Meet sales goals and gross profit goals.
• Use CRM software to prepare proposals and manage customer communications and activities; track sales activities and forecast sales opportunities in CRM.
• Conduct site surveys, work with support staff to create preventative maintenance proposals, coordinate labor for best results with service dispatch coordinators, and manage jobs as needed.
• Maintain exceptional communication and time management skills in a high-paced customer service environment.
• Respond to internal and external phone calls and emails for maximum customer satisfaction and sales.
• Estimate solutions per plan/specification requirements and owner-direct opportunities.
• Foster collaboration with Field Staff, Project Managers and Administrative teams to provide a seamless customer experience.
• Write scope proposals based on estimates including repairs and small projects.
• Promote all service offerings to include: mechanical, plumbing, electrical, building automation, fire, security systems, and monitoring.
• Advises other groups of additional sales potential and assists with promoting service planned maintenance agreements prior to job closeout.
• Approve accounts payable and receivable in a timely manner.
• Attend sales and other required meetings.
• Attend monthly safety lunches and perform weekly safety audits to promote a Stay Safe culture.
• Identify and communicate process improvements and other opportunities to management.
• Visit jobsites and customer sites regularly.
• All other duties as assigned.

• 2+ years of sales or sales-related experience required, preferably within Fire and Security Trades; direct trade experience working in the field is also acceptable.
• Experience in commercial door hardware sales is a plus.
• Industry related or manufacturer specific certifications is a plus.
• Must possess and maintain a valid driver's license and acceptable driving record.

• Working knowledge of estimating processes and procedures.
• Ability to present to both internal and external groups.
• Ability to learn and promote other areas of the business.
• Proficient in the use of standard office computer programs such as Microsoft Office and Google Suite.
• Strong organizational skills to deal with competing customer needs.
• Strong demonstrated negotiation skills.
• Demonstrated ability to develop strong relationships.
• Ability to work independently with minimum supervision.
• Strong desire to grow professionally and to learn and retain technical information.
• Ability to translate complex technical concepts into clear business value for customers.
• Commitment to continuous learning and staying current on emerging technologies in fire and security systems.
• Ability to creatively approach and solve complex problems.
• Demonstrated ability to identify high-priority tasks, and modify daily workflow as needed.
• Commercial door hardware sales/field experience preferred.

• Performance of duties will be in the office, home, customer sites, and job sites as needed.
• Ability to stand or sit for extended periods of time.
• Exposure to loud noise, dirt, and exposure to the elements are to be expected on job sites.
• Climbing ladders/stairs, uneven ground, bending, kneeling, and twisting are to be expected on job sites.

Egan supports team members and their families with comprehensive benefits. From robust healthcare benefits and generous paid time off, to flexible working options and career growth opportunities, Egan is committed to providing a workplace that helps you thrive both personally and professionally.

• Health and Well-being
  : in addition to medical, dental, vision insurance options, flexible spending accounts, life insurance, short-term, or long-term disability coverage, you're offered comprehensive mental healthcare and support for you and your family

• Retirement Plan
  : we offer robust retirement benefits with a 401(k) plan with company matching contribution and profit sharing

• Time-Off Programs
  : to help you recharge you'll enjoy a generous PTO program and paid holidays

• Professional Development: we support education or career growth by offering educational assistance and regular learning and…