Administrative Clerk

The primary responsibility of this role is to be responsible for the processing of various administrative activities generated via: account work queues, databases/reports and incoming correspondences (i.e., remittances, invoices, titles, customer/dealer/vendor generated correspondences, etc.).

· Documenting activities on customer accounts such as: title release, title follow-up, account maintenance, bankruptcy status, total loss, transfer of equity and lease, etc.

· Contacting appropriate agencies/vendors to secure information needed to complete title processing.

· Contacting dealer personnel directly as needed to fulfill requests or tasks.

· Complying with all internal and regulatory guidelines regarding title processes

· Ensure compliance to TFS Policy and related standard operation procedures (SOPs).

· Meet workgroup established expectations for production and quality.

· Ability to utilize a variety of computer based systems simultaneously to complete tasks (multitasking).

• Must be able to work 8am-5pm, but be flexible to do 7-4 or 7:30-4:30, etc.

• Professional demeanor – will be working and interacting with up to 125 other associates and managers within the department.

• Strong attention to detail and organizational skills are required.

• Ability to work independently

• Ability to thrive in a compliance-based environment

• Ability to multitask and be flexible with a high volume of workloads

• Vehicle Titles experience is preferred

• Proficiency with keyboard, Microsoft Office applications (Word, Excel, etc.) and Outlook

• Ability to maintain regular and predictable attendance to support team and business objectives.

All your information will be kept confidential according to EEO guidelines.