Admissions Representative

Strong Mind, Inc. Chandler, Arizona, United States

Enrollment Advisor

Location: Hybrid (Chandler, AZ)

Reports to: Admissions Supervisor

Employment Type: Non-Exempt/Full-Time

About Strong Mind

Strong Mind is a remote-first education and technology company on a mission to transform learning for students, families, and educators across the country. For more than 25 years, we’ve partnered with schools and districts to deliver innovative, student-centered learning experiences powered by technology, compassion, and bold thinking.

We believe education should be flexible, human, and built for real life. That belief shapes how we design our products, support our partners, and work together as a team. At Strong Mind, you’ll find smart people doing meaningful work, a culture rooted in trust and accountability, and leaders who genuinely care about both outcomes and people.

The Team You Will Join

You’ll be part of the Admissions team
, working closely with Admissions Liaisons, Admissions Leadership, Federal and Special Programs, Reception, and school teams. This team is responsible for guiding prospective families through the early stages of the admissions process and ensuring applications are complete, accurate, and ready for the next step.

The team culture is collaborative, service-oriented, and detail-driven
, with a shared commitment to making the admissions experience clear and welcoming for every family. You’ll play an important role in keeping applications moving, supporting families, and helping the team deliver a consistent and responsive admissions experience.

The Difference You Will Make

As an Admissions Representative, you’ll be one of the first points of contact for families beginning their admissions journey. Your work will help prospective students and families navigate the initial application process with clarity, confidence, and support.

You’ll review applications, verify information, identify missing documentation, and communicate next steps while ensuring every interaction is handled with care and professionalism. Through accurate documentation and thoughtful follow-through, you’ll help create a smooth transition to the assigned Admissions Liaison.

Your attention to detail, responsiveness, and commitment to service will help minimize delays, reduce unnecessary rework, and create a positive first impression for the families we serve.

A Typical Day Looks Like

While no two days are exactly the same, you can expect to:

• Serve as an initial point of contact for prospective students and families through the general Admissions queue and assigned outbound follow-up.
• Complete Tier 1 Verification Calls, including identity and contact verification, application reviews, applicable Federal Programs indicators, and confirmation of initial admissions information.
• Review applications and submitted documentation for completeness, identify missing or conflicting information, and communicate clear next steps and deadlines to families.
• Maintain accurate application notes, statuses, follow-up dates, tags, assignments, and other required documentation in approved systems and trackers.
• Create required tracker entries, confirm appropriate Tier 2 assignments, and assign applications to the designated Admissions Liaison in accordance with department standards.
• Respond to routine admissions questions, assist families with application completion, and escalating complex or compliance-sensitive matters through established channels.
• Collaborate with Admissions Liaisons to ensure complete and accurate application handoffs, minimizing delays and unnecessary rework.
• Support walk-in coverage, seasonal admissions priorities, and other assigned department responsibilities while meeting service,…