Retention Specialist

At Guardian教材](ה) (Guardian Tax), our Retention team plays a critical role in protecting the client experience and ensuring long-term success उपकरणअप. If you’re confident on the phone, thrive in a structured environment, and know how to turn difficult conversations into wins—you’ll fit right in.

• Make outbound calls only to existing Guardian Tax clients

• Address concerns, de-escalate issues, and reinforce the value of our services

• Retain clients through professionalism, empathy, and clear communication

• Accurately document call outcomes and client interactions

• Work closely with internal teams to resolve issues and support client success

• $18/hour base pay

• Performance bonuses with the ability to earn an effective hourly rate of $23–$24

• Full-time, steady hours with consistent expectations

• Full-time

• In-office only (no remote or hybrid options)

• Strong phone presence and communication skills

• Ability to handle objections and sensitive conversations calmly

• Reliable, professional, and coachable

• Prior call‑center, retention, or customer service experience is a plus

• Structured role with clear expectations

• Supportive leadership and team environment

• Opportunity to earn more through performance—not commissions

• Work that directly impacts client outcomes and company success

If you’re dependable, persuasive, and ready to grow in a fast‑paced office environment, we’d love to hear from you.

👉
Apply now and join the Guardian Tax Retention Team.