Customer Account Specialist

Customer Account Specialist

Chandler, AZ 85224 US

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Industry: Operations/Administrative
• Job Number: 84628

Customer Account Specialist •
Location: Chandler, AZ •
Schedule: Full-Time Monday–Friday •
Pay: $25-27/hour (DOE)

Who We Are

We are a global supplier and solutions provider supporting customers in highly regulated, critically clean, and controlled environments. Our team partners with large multinational manufacturers across advanced technology, life sciences, and medical sectors, delivering precision, reliability, and exceptional service. This role offers long‑term stability, professional growth, and the opportunity to work with high‑profile customers in a fast‑paced environment.

What You’ll Do

• Build and maintain strong working relationships with new and existing customers
• Handle customer inquiries via phone and email with professionalism and urgency
• Process customer requests and purchase orders accurately within internal systems
• Ensure a consistently high level of customer service at every touchpoint
• Coordinate with internal teams to resolve issues, meet deadlines, and fulfill orders
• Perform order entry, order management, stock reporting, and data input across inventory systems
• Compile, analyze, and communicate reports to customers as needed
• Manage and communicate lead times with customers and internal stakeholders
• Partner with warehouse teams on standard, urgent, and special orders, including kitting or assembly
• Identify, document, and elevate service, inventory, or process issues when appropriate
• Develop a strong understanding of product offerings, applications, and customer environments
• Support client‑facing colleagues with information and administrative assistance to ensure seamless service delivery

What’s In It for You

• Competitive hourly pay
• Stable, full‑time position
• Opportunity to work with global, high‑profile customers
• Collaborative and professional team environment
• Growth and advancement opportunities
• Benefits available (medical, dental, vision, PTO, etc.)

Must-Haves

• Experience in a customer service, account support, or order management role
• Strong customer‑first mindset with a passion for service excellence
• Excellent communication, organizational, and administrative skills
• Ability to prioritize, multitask, and work efficiently in a fast‑paced environment
• Proactive, flexible, and solution‑oriented approach
• Strong time management skills and attention to detail
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Experience using inventory management systems (ERP, WMS, or similar)

Preferred (Nice to Have)

• Experience with SAP
• Background working with spare parts, machine parts, automotive parts, or technical products
• Experience supporting multinational or regulated‑industry customers

Next Steps

If this sounds like a role where you’d thrive, please respond with your updated resume and we will set up a time to meet!

Amber O’Donnell, Branch Manager

My name is Amber O’Donnell and I am a born and raised Oregonian. I love the Pacific Northwest and have pretty much decided I will never live anywhere else! I love to spend my time camping, riding my banshee in the sand and watching my youngest play softball! I am married to a wonderful man, who has taught me to love unconditionally and has been there for me and my girls.

I have two daughters, 24 & 17 and am a grandmother of 2 spunky little girls. Most of all I love to make people laugh, it makes my day to put a smile on someone’s face. Being the Branch Manager at Opti Staffing is very rewarding and never gets old!

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