Customer Success Manager

Job Title:
Customer Success Manager

Location: Hybrid (Chandler, AZ)
Reports to: Executive Director of Customer Success & Support Operations
Employment Type: Exempt/Full-Time

Strong Mind is a remote-first education and technology company on a mission to transform learning for students, families, and educators across the country. For more than 25 years, we’ve partnered with schools and districts to deliver innovative, student-centered learning experiences powered by technology, compassion, and bold thinking.

We believe education should be flexible, human, and built for real life. That belief shapes how we design our products, support our partners, and work together as a team. At Strong Mind, you’ll find smart people doing meaningful work, a culture rooted in trust and accountability, and leaders who genuinely care about both outcomes and people.

You’ll be part of our Customer Success team
, working closely with partner schools and internal teams including Support, Product, Sales, and other cross-functional partners.

Our Customer Success team is responsible for building strong relationships with our school partners, understanding their goals and challenges, helping them get value from their Strong Mind partnership, and making sure their needs and feedback are heard across the organization.

This is a relationship-driven, collaborative team where you’ll have the opportunity to solve problems, support educators, influence internal teams, and help improve the experience of the schools and students we serve.

As a Customer Success Manager, you’ll be the primary relationship owner for a portfolio of Strong Mind partner schools. You’ll get to know your partners, understand what matters to them, help solve problems, and make sure they are getting value from their partnership with Strong Mind.

You’ll help educators and school leaders navigate challenges, understand our products and services, and achieve their goals. You’ll also serve as the voice of your customers internally, making sure their needs, challenges, and feedback are understood by the teams responsible for building and supporting our products.

Your work will help remove barriers for educators so they can stay focused on what matters most: their students.

While no two days are exactly the same, you can expect to:

• Connect with partner schools through calls, check-ins, quarterly business reviews, and occasional on-site visits.
• Serve as the primary point of contact for your portfolio, understanding each partner’s context, history, goals, and needs.
• Build and maintain strong, trusted relationships with school leaders, educators, and other stakeholders.
• Coordinate with Support, Product, Sales, and other internal teams when partner needs require cross-functional resolution.
• Develop and deliver training materials and professional development sessions for educators, both virtually and on-site.
• Review account health data and identify trends, risks, and opportunities for proactive outreach.
• Support partner adoption, engagement, and overall account health.
• Document account activity accurately and keep CRM records current after partner touchpoints.
• Share customer insights that can influence product decisions, training content, and internal process improvements.
• Use AI tools, including Claude and ChatGPT, as part of your daily workflow to draft communications, analyze data, prepare for partner conversations, and identify patterns.
• Participate in team meetings to stay aligned on customer health, open issues, and cross-functional priorities.

This role balances relationship management,…