Customer Service Admin III

Customer Service Administrator – Chandler, AZ

Crane Aerospace & Electronics, a division of Crane Company, is seeking a Customer Service Administrator to join our Chandler, AZ location.

Crane Aerospace & Electronics provides high‑performance systems and components to the aerospace and defense sectors, powering a diverse range of applications from satellites and missiles to UAVs and next‑generation aircraft. Our Microwave division is renowned for its expertise in RF and microwave technologies, supporting critical missions with integrated microwave assemblies, GPS subsystems, and space‑qualified components trusted by leading defense and aerospace OEMs.

We are seeking a highly skilled and experienced Customer Service Administrator to support sales success by managing administrative activities for assigned customers. The role involves pre‑award and post‑award activities, acting as a key liaison between the company, customers, and regulatory agencies. The position requires a proactive approach to problem‑solving and relationship management.

• Review and negotiate customer purchase orders for compliance with policies and regulations.
• Manage purchase orders, ensuring timely and cost‑effective fulfillment.
• Respond to customer RFQs with accurate pricing and delivery commitments.
• Enter and manage order details in the ERP system, providing acknowledgments to customers.
• Collaborate with sales and account managers to interpret contracts and agreements.
• Address past‑due payments and recommend credit terms.
• Process warranty returns and ensure timely resolutions.
• Build and maintain strong relationships with strategic customers through regular communication.
• Administer customer portals for returns, credits, and corrective actions.
• Support accurate customer forecasts and ensure export compliance.
• Validate customer scorecards and align performance metrics.
• Coordinate new product shipments and milestone billings.

• Experience:
  
  5‑10 years in customer service or related roles.
• Knowledge:
  Strong understanding of business administration, export regulations, and ITAR compliance.
• Skills:
  • Proficiency in ERP systems and Microsoft Office.
  • Strong organizational, communication, and problem‑solving abilities.
  • Ability to work independently and collaboratively across departments.
  • Experience with pricing, contracts, and customer portals.

This role requires access to U.S. export‑controlled information. Final offers may be contingent on obtaining authorization for access to U.S. export‑controlled information from the U.S. Government. As a Department of Defense contractor, we are bound by the International Traffic in Arms Regulations (ITAR). Applicants selected may be subject to a Government security investigation and must meet the eligibility requirements for access to classified information.

Benefits information is available at  Our company offers a comprehensive benefits package and opportunities for career development.

Crane Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability, or veteran status.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Manufacturing