EUV Technical Support Engineer - Source

Introduction to the job

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy‑efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers – the world’s leading chip makers – to reduce the size and increase the functionality of their microchips, leading to smaller, more powerful consumer electronics.

Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States, including main offices in Chandler, Arizona;
San Jose and San Diego, California;
Wilton, Connecticut; and Hillsboro, Oregon.

The holder of this position will be responsible for the EUV Vessel and/or CO2 Drive Laser. This position will require specialized diagnostic and hardware skill sets in order to narrow down machine issues, replace critical components, and qualify systems within set timelines. In this role, you will work closely with the Source Vessel engineers for critical hardware replacements and escalations, and cross‑training.

As a member of the EUV Tech Support team, the Tech Support Engineer (TSE) provides technical expertise to the Fab Support team and customers during machine issue escalations, complex repair execution, and sequence preparation, assisting and performing actions in‑fab as needed. The TSE drives issue resolution and provides structural follow‑up to improve ASML procedures and ways of working at local sites.

The TSE is also responsible for monitoring machine health parameters in an effort to prevent unscheduled downtime.

• Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.
• Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.
• Provide flexible in‑fab support as needed for new, specialized, or complex repair actions with first‑time right attitude.
• Support the Fab and Planning team in complex service action sequence creation and review.
• Share knowledge and cross‑train others in order to gain organizational flexibility and self‑sufficiency.
• Perform data analysis and proactive monitoring to prevent unscheduled downtime.
• Develop and implement best‑known‑methods to drive optimized shift‑to‑shift performance.
• Improve service mix and structural issue documentation, including initiation, review, and improvement rollout.
• Understand and drive continuous improvement toward ASML's performance and cost KPI targets.
• Present data‑driven summaries to the customer, including problem statement, root cause, and solution with timeline.
• Provide timely feedback to customer questions in a clear, professional manner.
• Perform administrative and coordination duties, including shift/team pass‑down, service orders, system health, and monthly reports on an independent basis.

The holder of this position reports to the EUV Tech Support Group Lead and provides indirect and direct support to customers, and direct escalation and technical support to operations.

• Bachelor's degree or equivalent experience required.
• 3+ years of technical knowledge of EUV and/or DUV preferred.
• Experience with EUV Vessel and/or CO2 Drive Laser preferred.

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view.

You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ab…