CS Field Technician

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ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy‑efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers – the world’s leading chip makers – to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics.

Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations across the United States, including main offices in Chandler, Arizona;
San Jose and San Diego, California;
Wilton, Connecticut; and Hillsboro, Oregon.

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and for the necessary transfer of know‑how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

As a CS Technician, you will assemble, repair and execute periodic maintenance at our customer site based on pre‑existing action plans. If needed, you will perform basic troubleshooting following a predefined action plan (e.g., reset/power cycles) before escalating to the next level of support.

• Work from instructions and handle exceptions within these instructions, making careful choices from learned options in comparable situations.
• Check with senior technician or manager on prioritization and planning.
• Work under limited supervision on progress and results of followed procedures.
• Participate in existing feedback loop processes and identify learning opportunities.
• Contribute to existing continuous improvement activities.

• Associate’s degree in a relevant technical field such as mechanical, electronics or mechatronics, or applicable technical certification.
• 3‑4+ years of equivalent experience working in a technical or technician role in work environments such as military, aviation, automotive, electrical, machining; a degree will be accepted in lieu of experience.
• Knowledge and ability to use basic hand tools.
• Previous experience in mechanical or electrical fields preferred.
• Experience in the semiconductor industry is a plus.

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues.

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Results driven – demonstrate ownership and accountability.
• Demonstrate open, clear, concise and professional communication.
• Ability to establish and maintain cooperative working relationships with manager, co‑workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Travel will be required between Phoenix and Chandler in order to support our customers in both locations.

You must be work authorized in the United States without the need for employer sponsorship.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

• Routinely required to…