Field Service Engineer

Our Global Business Group at Nova is looking for a Field Service Engineer who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site in a professional manner. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new products. Engineers must demonstrate the ability to interface with Tech Support, multifunctional groups to ensure the successful support, installation, qualification, maintenance, and repair of Nova products at factory locations or at customer sites in a manner that meets both customer and Nova expectations.

• Certified Best Places to Work from Great Places to Work  in 2022, 2023, 2024 and 2025 (Rated by our employees) Top 30 in our industry category
• Customer focus:
  We value building strong relationships. You'll be the face of Nova, working closely with customers to understand their needs.
• Continuous learning:
  We're passionate about growth. You'll gain in-depth knowledge of cutting-edge metrology tools, participate in industry trainings, and receive ongoing mentorship from experienced engineers

• Providetechnicalsupportto Novaandendusersinaccordancewith Nova ’swarrantyandservicesupportagreements.
• Accuratelydocumentandreportallcustomersupportactivitiesinlinewith Service Manager guidelines .
• Sharecustomerfeedbackandimprovementrecommendationswiththe Germany-based division.
• Prepareanddeliverregularservicereportsforcustomersand Novamanagementtomaintaintransparencyandalignment.
• Manageandmaintainpartsinventoryatassignedlocations,ensuringavailabilityofcriticalcomponents.
• Set,monitor,andmaintainsparepartsinventorylevelsincompliancewithcompanypolicies.
• Repairpartsandcomponentsinaccordancewithestablishedserviceproceduresandstandards.
• Providetechnicalanddocumentationsupporttothesalesteamasrequired.
• Partnerwithsalesteamsandcustomersonon-siteproductevaluationsandtechnicalassessments.
• Developastrongunderstandingofcustomerworkflows,procedures,andpoliciestodelivertailoredsupport.
• Complywithcustomersiterequirementsrelatedtosafety,performance,andprofessionalconduct.
• Maintainstrictconfidentialityofcustomerandcompanyinformation.
• Delivercustomersupportduringcontractedworkinghoursandprovideextendedsupportwhenbusinessneedsrequire.
• Workcloselywithenduserstosupportsystemmaintenanceandensureeffectiveknowledgetransfer.

• 2+ years of hands-on experience testing and troubleshooting advanced semiconductor wafer metrology systems, including integrated hardware and software components.
• Familiaritywithmulti-disciplinesemiconductormetrologyequipmentandcleanroomenvironments
• Workingknowledgeofsystemintegrationacrossmultipleequipmentplatformsandcommunicationprotocols,including
  
  SECS/HSMS
• Understandingofsemiconductormanufacturingpractices,safety standards,ergonomics,andyieldrequirements
• Strongprojectandtimemanagementskills,withtheabilitytoprioritizetasksandmeetdeadlines
• Strongwrittenandverbalcommunicationskills,withtheabilitytoclearlyexplaintechnicalconceptstocustomersandinternalteams
• Abilitytobend,crawl,andworkaroundcomplexsystemswithinasemiconductorfabenvironment
• Willingnesstotraveldomesticallyandinternationallyforserviceactivities,customer training,andon-site support(estimated travel
  20–35%)

• Abilitytoassistinescalationmanagement,ensuringquickresolutionofcriticalissues.

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.