Retail Operations Specialist

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Full-time Regular Chandler, AZ, US

8 days ago Requisition

This is an in-office position thatcan be located in West Fargo, ND or Chandler,AZ.

At Western State Bank, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day.

We believe that our ability to deliver on our promise of being Your Hometown Bank is a result of these high standards.

The Retail Operations Specialist is responsible for the proactive and continuous assessment of bank processes and system utilization to provide a high level of service and support to Western’s customer facing team members. This position collaborates with support teams and management to ensure bank policies, processes and procedures provide our customers with the superior customer service experience that is expected at all Western locations while ensuring compliance, risk mitigation and consistency.

The Retail Operations Specialist assists with developing team member resources for supporting consistent processes.

Duties and Responsibilities:

• Develop processes, write and update standard operating procedures and respond to inquiries related to customer facing products and services. Provide team member resources on bank products, services and customer transactions, which may include; checking accounts, savings accounts, IRAs, HSAs, consumer and in-house real estate loans, electronic banking and cash management.

• Serve as a subject matter expert for end‑user experience on systems, including but not limited to: core and teller systems and electronic banking products and services. Develop and maintain knowledge through vendor publications and testing. Provide team member training and resources on systems applicable to their position.

• Assist with special projects to support customer facing functions. Examples of special projects may be system or software set‑up and testing, review and improvement of processes, new product rollouts or developing and improving training materials and resources.

Associate’s Degree or Two Year College Equivalent in business, accounting or financial related field is preferred. Two year previous banking, finance and customer service experience required. Requires strong background in working with a variety of bank operating systems. Position will require occasional travel

This is a full-time position with benefits;
Monday – Friday; 8 am – 5 pm, Standard 40 hours a week; some travel will be required.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Western Equipment Finance is an EEO and affirmative action Employer.