Sr. Credit & Collections Manager

Who We Are

At Avnet, relationships matter. We are a global, FORTUNE ® 500 technology distributor and solutions company that delivers design, supply chain and logistics expertise to customers at every stage of a product’s lifecycle. Our employees have a front row seat to the latest innovations shaping the world we live in and the future we share. We’re driven to help our customers around the world succeed and we do so by earning the trust of some of the biggest names in technology.

Working at Avnet means being a part of a global team. We work collaboratively and with integrity, doing business the right way. For more than a century, we have partnered together to help our customers, suppliers and teammates realize the transformative possibilities of technology. Experience what’s next at Avnet!

Oversees the processing and verification of credit applications, overdue account payment solicitation, credit card payment processing and process improvement activities to minimize financial risk to the company. Provides oversight and direction regarding the assigned team, financial and operational activities.

• Manages a team responsible for researching and verifying credit data of customers to establish or update lines of credit.
• Develops, and implements credit & collection policies and processes.
• Assess, recommends and/or approves credit limits.
• Oversees the investigation and resolution of customer invoice disputes to facilitate payment from or issuance of credit to customer.
• Responsible for team reviewing customer accounts for aging of unpaid balances and pending orders, soliciting payments on overdue accounts, placing delinquent accounts on ‘hold’ status until payment arrangements are secured or payment plans/schedules are determined.
• Manages the teams' solicitation of payments on overdue accounts and the follows up of payment arrangements and the transfer of outstanding customer accounts to collection agencies.
• Develops and maintains relationships with outside credit and/or collection agencies.
• Responsibility for the team maintaining of a variety of files and records associated with delinquent accounts, incomplete files and credit risks.
• Improves productivity through process improvement, policy/procedure development and systems refinement.
• Responsible for managing the negotiation of terms, credit structure, settlements, etc.
• Reviews and advises on credit and collections analyses/reports/presentations.
• Provides direction to internal Credit & Collections staff, external contractors, vendors and other third-party personnel.
• Other duties as assigned.

• Manages direct managers and/or highly skilled specialists who exercise significant latitude and independence. Often oversees one or more departments or related teams.
• Establishes operating policies and procedures that affect departments and direct teams. Interprets enterprise-wide policies and procedures. Develops budgets, schedules and performance standards for one or more departments. Responsible for resources and policy formation in area of responsibility.
• Assignments are defined in the form of long-term objectives. Decisions are guided by resource availability, functional objectives and independent judgment.
• Collaborates frequently with internal and/or external management. Leads meetings and briefings for internal and/or external representatives. Often coordinates efforts between functional areas and/or members of an extended assignment/project team.
• Decisions likely have extended impact on the outcomes of multiple departments or teams. Erroneous decisions or recommendations will likely result in critical delays and/or modifications to projects and/or operations; causing substantial expenditure of additional time, people and/or financial resources, and jeopardize future business activity.

• Typically 8+ years including 3+ years of management experience

• Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained

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