Director of Patient Financial Services

DEPARTMENT

Patient Financial Services

The Director of Patient Financial Services will provide the vision and oversight of the Patient Financial Services Department to maintain proper billing and cash flow productivity levels. The Director is responsible for interpreting government regulations, payor policies, and procedures and affecting process change to ensure departmental compliance with regulatory guidelines. The Director will coordinate with Clinical Operations to ensure efficient and proper revenue capture for billed services.

The Director will maintain a competent, highly trained staff and ensure enhanced accuracy and completeness throughout the department. The Director will maintain compliance standards for all billing and collection procedures for Survival Flight Inc.

• Responsible for all aspects of the Survival Flight, Inc. Patient Financial Services Department, including billing, coding, collections, compliance, quality assurance, payment posting, and financial reporting.
• Serve as the Administrator of the billing software.
• Responsible for setting up and maintaining all government and payor contracts.
• Responsible for department month-end close activities.
• Responsible for developing and administrating the operational budget for the revenue cycle and annual and long-range planning.
• Responsible for the overall business planning, budgeting, trend analysis, and evaluation and execution of the department's services.
• Responsible for due diligence activities regarding new base operation opportunities.
• Provide effective communication and preparation of business status reports to the Executive Management team, regulatory agencies, and the Board of Directors as directed.
• Serves as the liaison between the Patient Financial Services, Clinical, Quality Assurance, and Education departments.
• Develop staff through learning, goal setting, and growth opportunities.
• Perform any other tasks assigned by management.

• Bachelor's degree or five to eight years of relevant work experience may be substituted for a degree.
• Certification from a professional organization (AAHAM, HFMA, etc.).
• Advanced knowledge of healthcare revenue cycles, including familiarity with reimbursement methodologies, coding, CDM, CPT/HCPC, charge capture, and billing processes.
• Ability to review, analyze and interpret managed care contracts, billing guidelines, and applicable federal and state regulations.
• Thorough understanding of revenue cycle compliance issues, their importance, and consequences.
• Thorough knowledge of financial forecasting, cost center salary, and month-end financial reporting.
• Advanced quantitative, analytic, and problem‑solving skills to evaluate all aspects of a problem or opportunity and draw valid conclusions to make or facilitate appropriate and timely decisions.
• Advanced organization skills to maintain the department's expectations and goals amid a fast‑paced environment consistent with multiple and shifting priorities.
• Proficient experience and knowledge of Windows‑based software, including but not limited to MS Office products, e‑mail, and computer‑based billing software.
• Excellent interpersonal and communication skills to positively interact with various internal and external customers, including Executive Management and the Board of Directors.

• Bachelor's degree.
• Five years of previous experience in the Air Ambulance industry and associated billing requirements.

• Ability to operate a computer/keyboard at least 6-8 hours a day.
• Ability to conduct activities requiring extensive sitting and moderate walking.

Chief Administrative Officer

Exempt

Survival Flight is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Survival Flight is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Survival Flight are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, sexual orientation, past or present military service, genetic information, or any other status protected by the laws or regulations in the states in which we operate.

Survival Flight will not tolerate discrimination or harassment of any kind.