Evening Hotel Guest Service Representative

Join to apply for the Evening Hotel Guest Service Representative role at NCG Hospitality
. This position is located at the Courtyard Chandler Fashion Center.

We are proud to be a 2025 USA Today Top Workplace Winner! Starting pay is $17.50 per hour. Responsibilities require availability 5 days a week, including weekends, from 3 pm–11 pm. Candidates should have at least 1 year of customer service experience; hotel front desk experience is preferred but not required.

The Evening Hotel Guest Service Representative position is more than a job—it’s a path to a fulfilling adventure. Your impact matters, your growth is supported, and your contributions are valued. We invest in you with tools, resources, and mentorship while staying true to our core values of Growth, Fun, Trust, and Responsibility. We take great pride in the inclusive environment that contributed to our award‑winning status, where team members at every level see how their responsibilities drive overall success.

As an Evening Hotel Guest Service Representative, you will provide courteous, prompt service to guests by answering the property’s phones, making reservations, checking guests in/out, and interacting in a friendly, professional manner to create a memorable experience.

• Use the property management system to make reservations, check guests in and out, process payments, maintain cash drawer, and operate office equipment.
• Deliver the highest level of service by anticipating, listening attentively, and responding promptly to guests’ requests and complaints to meet and exceed expectations.
• Respond quickly and empathetically to guest issues, providing resolutions that may require thinking “outside of the box.”
• Apply sales techniques to effectively sell the property, maximizing occupancy and revenue.

• Customer service experience.
• Accurate cash handling experience.
• Strong oral and written communication and interpersonal skills.
• Strong attention to detail, organization, and follow‑up abilities.
• Positive attitude, outgoing, friendly.
• Ability to work effectively and efficiently in a fast‑paced setting.

The Courtyard Chandler Fashion Center is proudly managed by NCG Hospitality, an award‑winning, family‑owned third‑generation business and leader in ownership, development, and operations of over 30 premier hospitality properties.

• Personalized career pathing and skill development.
• Leadership and mentorship programs.
• Educational and certification reimbursement.

• Worldwide hotel discounts and free stays at NCG Hospitality‑managed hotels.
• Catch of the Day – earn bonuses for going above and beyond to support team and guests.
• Everyone Sells – earn cash for bringing in business to our properties.
• Paid Volunteer hours – earn money for community service.

• Medical, dental, and vision plans.
• Paid sick time and paid time off.
• Virtual telehealth access and employee assistance resources.
• Monthly health and fitness reimbursement programs.

• Same‑day pay options.
• Referral bonus – earn cash for bringing great team members.
• 401(k) retirement plan with 100% match on the first 3 % and 50 % match on the next 2 %.

Visit  to explore all current openings and view this short video on who is NCG Hospitality.

NCG Hospitality is proud to be an Equal Opportunity Employer.

We participate in E‑Verify to confirm work authorization for all new hires.

Referrals increase your chances of interviewing at NCG Hospitality by 2×.

Entry level

Full‑time

Other

Hospitality