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Customer Support Engineer

Job in Chandler, Maricopa County, Arizona, 85249, USA
Listing for: 1000 KLA Corporation
Full Time position
Listed on 2025-12-12
Job specializations:
  • IT/Tech
    Technical Support, Systems Engineer
Salary/Wage Range or Industry Benchmark: 28.23 - 44.81 USD Hourly USD 28.23 44.81 HOUR
Job Description & How to Apply Below

Preferred Qualifications

  • Works under the supervision of Manager or Senior CSE. Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites and trade shows. Represents the company to the customer and assumes accountability for customer satisfaction with service. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.

    Provides assistance to Installation Engineers in resolving problems.
  • Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment enhances customer production. Repairs and updates equipment at customer facility.
  • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) are based on CSE's technical knowledge, education, training and certification.
  • CSE's may access and determine the problems existing in customers' processes such as chemical leaks or contamination, and as a result may recommend shutdown of customer fab due to unsafe conditions.
  • Prepares field service reports on customer support activity and provides documentation to other supporting functions supporting functions on re-occurring problems.
  • Assists in the preparation of quotes for customers based on labor, travel expenses incurred and parts needed. CSE's use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to prepare etc.
  • Assists other field service engineers as appropriate. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or on installing / dismantling demonstration machines.
  • Travels by car or commercial transportation to customer facility.
  • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems.
  • Minimum Qualifications

    Master's Level Degree or work experience of 0 years , Bachelor's Level Degree or work experience of 1 years

    Base Pay Range : $28.23 - $44.81 Per Hour Primary Location : USA-AZ-Chandler-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to : medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

    Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable.

    If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

    KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA.

    Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee.

    We take your privacy very seriously and confidentially handle your information.

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