Sr. IT Support Analyst

Job Overview

Sr. IT Support Analyst at Asahi Kasei America, Inc. Provide technical support, install and repair hardware/software, resolve incidents, mentor junior staff, support global IT solutions.

Erickson Companies, Chandler, AZ (80%+ of time). May support additional Phoenix area locations.

Hybrid work available after 3 months training. On-site at least 2 days per week.

• Competitive compensation with bonuses
• Health benefits
• Paid time off and company holidays
• 401(k) match
• Tuition reimbursement
• Paid parental leave

• Support users globally and remote locations.
• Prioritize incidents, requests, problems; provide realistic resolution dates.
• Analyze, monitor, and resolve incidents; escale to global team or vendors.
• Track steps to final resolution in ITSM.
• Document resolutions in knowledge base.
• Confirm resolution with requestor; business trip to other sites if needed.
• Work independently and follow complex procedures.
• Coordinate global standards and IT projects.
• Prevent future issues via root cause analysis.
• Onboard and train new IT support staff.
• Improve IT processes; prepare user guides and trainings.
• Act as local IT representative and communicate with individuals.
• Manage IT asset purchasing, budget forecasting, and documentation.

• Associate degree in IT or related field.
• 2-5 years on-site/off-site IT support experience.
• Experience with Microsoft Office, Intune, Exchange, Entra, and mobile device management.
• Ticketing system (Service Now) experience.
• Strong analytical, problem solving, communication, and customer service skills.
• Business-level English.
• Business trip 5%.

As an equal‑opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.