Technical Support Specialist

Technical Support Specialist – Array Technologies

Join Array Technologies as a Technical Support Specialist. In this role you will be the first point of contact for employees seeking timely, effective, and helpful IT support. As a key member of the IT Infrastructure team you will troubleshoot end‑user issues, install and configure systems and peripherals, and maintain the organization’s technology inventory.

• Act as the first line of support for incoming technical problems and issues.
• Assist with troubleshooting peripherals such as monitors, printers, and other endpoint equipment.
• Support audio‑visual equipment and conference room systems.
• Assist with IT projects as needed.
• Create documentation for the knowledge base system.
• Help maintain the IT equipment inventory.
• Manage and track technical support requests.
• Participate in occasional after‑hours technical support.
• Provide input to enhance our technical support processes.
• Attend and participate in regular department meetings.
• Ability to lift up to 50 lbs.
• Perform other duties as assigned.

• Associate’s degree in information systems or relevant experience.
• 3+ years of experience with Windows operating systems.
• 3+ years of experience supporting end users through ticketing systems.
• 3+ years of experience with Microsoft Office.
• 1+ years of experience with MDM platforms such as JAMF, Intune, and Manage Engine.
• 1+ years of experience supporting conference room equipment and corporate printers.

• Bachelor’s degree in information systems or relevant experience.
• Active Directory and Office 365 experience.
• Ability to foster professional relationships with end‑users, management, and executives.
• Passion for continually developing technical skills.
• Commitment to promoting a high standard of customer service.
• Ability to work across multiple organizations in a fast‑paced, smaller‑company environment.

We offer competitive compensation, benefits, and wellness programs that align with local markets.

Mid‑Senior level

Full‑time

Information Technology

Renewable Energy Equipment Manufacturing

Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.