Service Architect
Listed on 2025-12-30
-
IT/Tech
IT Consultant, IT Project Manager, Cloud Computing, Systems Analyst
Company
I help companies hire the right people by building smarter processes, resulting in teams that actually work (and stay).
Meli Consultants LLC collaborates with companies that are committed to cultivating inclusive, supportive, and equitable workplaces. We seek partners who share our dedication to DEIA principles, fair remuneration, work‑life integration, and psychological safety for all employees. We specialize in connecting these purpose‑driven organizations with talent across all roles to advance their missions. Our expertise spans diverse functions, ensuring inclusive, impactful solutions that align with our partners’ values.
We support a wide range of organizations, from startups to enterprises, in building ethical systems that drive meaningful change. Join us to work with progressive employers dedicated to positive impact.
A premier technology consulting firm, known for executing complex digital transformation initiatives for Fortune 500 clients, is seeking a highly skilled Service Now Architect. This individual will serve as the principal technical authority responsible for defining the architectural roadmap and ensuring the technical integrity, scalability, and performance of large‑scale Service Now enterprise solutions. This strategic role demands a blend of deep technical mastery (specifically across ITSM, ITOM, and the Common Service Data Model (CSDM)) and strong leadership ability to guide development teams and align platform capabilities directly with core business objectives, maximizing organizational efficiency and reducing operational friction across multiple client engagements.
Responsibilities- Lead the comprehensive end‑to‑end design and implementation of highly complex Service Now solutions spanning core domains including IT Service Management (ITSM), IT Operations Management (ITOM), IT Business Management (ITBM), and Human Resources Service Delivery (HRSD).
- Define the architectural vision, technical standards, and implementation roadmap in close partnership with business stakeholders, project managers, and cross‑functional technical teams.
- Spearhead the design and engineering of robust, secure integrations between the Service Now platform and external enterprise systems (e.g., identity providers, ERPs, cloud services) utilizing advanced protocols like REST, SOAP, and MID Server technology.
- Establish and govern technical standards, best practices, data integrity frameworks (specifically CMDB and CSDM alignment), and platform security protocols across all environments.
- Proactively identify opportunities for platform optimization, performance tuning, system enhancements, and effective cost management within the Service Now ecosystem.
- Direct efforts related to major platform upgrades, patching, and the continuous adoption of new Service Now features and releases with minimal impact on production environments.
- Minimum of 5 years of hands‑on experience designing and implementing enterprise‑level Service Now solutions, with at least 3 years explicitly functioning in a Lead Architect or dedicated Solution Architect capacity.
- Current expertise in Service Now architecture, design, and configuration across multiple modules, including ITSM, ITOM, ITBM, HRSD, and Configuration Management Database (CMDB).
- Demonstrated proficiency in implementing scalable solutions that adhere strictly to the Common Service Data Model (CSDM) framework for maximum platform alignment and future readiness.
- Extensive practical experience designing and managing complex integrations utilizing contemporary methods (REST, SOAP, OAuth2, JWT, MID Server).
- Strong understanding and proven practical application of ITIL frameworks, specifically around Incident, Problem, Change, and Configuration Management processes.
- Service Now Certified System Administrator (CSA) certification is required.
- Must be geographically situated within a US Mountain Standard Time (MST) or Pacific Standard Time (PST) zone to facilitate effective team collaboration.
- Experience with advanced Service Now IT Operations Management (ITOM) modules, including Discovery, Service Mapping, Event Management, and…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).