Mainframe Production Support

The range is provided by Synechron. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$/yr - $/yr

Direct message the job poster from Synechron

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end‑to‑end Artificial Intelligence, Consulting, Digital, Cloud & Dev Ops, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our Fin Labs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile‑first applications and more.

Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

We are seeking a Mainframe Production Support specialist who will be part of the Banking Production Services group, providing 24 x 7 follow‑the‑sun support coverage and be responsible for day‑to‑day operational support for real‑time banking applications.

• Investigate and troubleshoot issues on banking platform and associated applications, participate in incident bridges, ensuring all required individuals are on the call and actively seeking to resolve the issue(s).
• Provide technical support on payments applications, delivering in‑depth technical analysis as required across varying platforms, and following up post‑issue to investigate root cause, identify and implement mitigating solutions to prevent recurrence.
• Document and maintain operational procedures, including documents used to resolve issues, problem tickets, and ensuring all contingency‑related documents are accurate and up‑to‑date.
• Fulfil risk, audit, and regulatory requests.
• Engage in initiative work as and when required.
• Continuously look to identify and drive process improvement opportunities—improved monitoring, automation, simplifying processes.
• Demonstrate excellent verbal and written communication skills and problem‑solving abilities.
• Resolve incidents and system issues reported by business users, and support change and release activities.
• Assist and work closely with technology and business partners.

• Ideally the candidate should have at least five years’ experience in Mainframes COBOL, JCL, IMS DB/DC, DB2, BMC utilities, REXX, MarkIV, TWS, CA7, FILE MANAGER, TSO, Endevor, release management tools, dump reading, transmission protocols (NDM, FTP), APIs, MQ, ticketing systems, IBM utilities, Microsoft Office Products, and Web technologies. Excellent communication skills and root‑cause analysis experience are essential.
• Experience with SQL database query language and exposure to Splunk or other monitoring tools.
• Experience in application support processes, including incident management, release management, risk governance, etc.
• Knowledge and experience in problem and conflict management.
• Dedication to process improvements and tool enhancements to make project execution more efficient and simplified.
• Ability to work and manage stakeholders across business and technology groups located in various regions.

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long‑/short‑term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On‑demand Udemy for…