Production Support, Unix​/Linux, SQL, Splunk; AZ

Genesis
10 is currently seeking a Site Reliability Engineer with our client in the financial industry located in Chandler, AZ. This is a 12+ month contract position.

• Support coverage and be responsible for providing day to day operational support for real-time banking applications
• Work through resolving issues and incidents that are related to the system or reported by business users, as well as support change and release activities
• Assist and work closely with technology and business partners across GTO to assist in risk, audit and regulatory activities that the team is engaged in to maintain the application
• Investigate and troubleshoot issues on platforms and associated applications, participate in incident bridges, ensure all required individuals are on the call and are actively seeking to resolve the issue(s)
• Provide technical support on payments applications, provide in-depth technical analysis as required on varying platforms in the event of issues being reported
• Follow up post issue to investigate and determine root cause, identify and implement mitigating solutions to ensure issues do not recur
• Document and maintain operational procedures including documents used to resolve issues, problem tickets, as well as ensure all contingency related documents are accurate and up to date
• Fulfil risk, audit, and regulatory requests
• Stakeholder management across GTO, particularly with CIO and business partners
• Engage in initiative work

• Excellent verbal and written communication skills
• Excellent problem‑solving skills
• Technology background, ideally with experience in Unix/Linux
• Experience with SQL Database query language, Splunk and other monitoring tool exposure
• Experience in application support processes including incident management, release management, risk governance, etc.
• Knowledge and experience in problem and conflict management
• Dedicated to process improvements and tool improvements to make the entire project execution more efficient and simplified
• Ability to work and manage stakeholders across business and technology groups who are based in various locations as required
• Ability to troubleshoot applications, reviewing application logs, data, and other tools applicable to the application
• Understanding of Remedy Incident Management, Problem Management, and Change Management modules
• Good written and verbal communication skills, able to summarize at a business level, a technical issue or problem

Pay range: $50.55 - $58.55

Only candidates available and ready to work directly as Genesis
10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply!

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.