ServiceNow Architect

Responsibilities

• Solution Architecture: Lead the design and implementation of end-to-end Service Now solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other Service Now applications.
• Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for Service Now implementations.
• Customization & Configuration: Oversee the customization and configuration of Service Now modules, ensuring best practices and scalability.
• Integration Design: Architect integrations between Service Now and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
• Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
• Platform Optimization: Identify opportunities to optimize Service Now environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
• Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of Service Now environments, including the proper management of data, access control, and system configurations.
• Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on Service Now architecture, process automation, and platform capabilities.
• Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new Service Now releases and features.

• Solution Architecture: Lead the design and implementation of end-to-end Service Now solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other Service Now applications.
• Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for Service Now implementations.
• Customization & Configuration: Oversee the customization and configuration of Service Now modules, ensuring best practices and scalability.
• Integration Design: Architect integrations between Service Now and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
• Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
• Platform Optimization: Identify opportunities to optimize Service Now environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
• Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of Service Now environments, including the proper management of data, access control, and system configurations.
• Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on Service Now architecture, process automation, and platform capabilities.
• Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
• Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new Service Now releases and features.

• Experience
  : 5+ years of hands-on experience designing and implementing Service Now solutions, with at least 3 years in a lead or architect role.
• Certifications
  :
  Service Now Certified Application Developer (CAD), Service Now Certified System Administrator (CSA), or Service Now Certified Technical Architect (CTA) preferred.
• ITIL Knowledge
  :
  Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to Service Now capabilities.
• Project Management
  :
  Experience with agile methodologies and managing large-scale Service Now implementations.
• Leadership & Communication
  :
  Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills.

• Expertise in Service Now architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB.
• Platform Knowledge of Service Now platform capabilities, modules, and best practices.
• Scalable Solutions design and implementation experience for ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment.
• Integrations with REST, SOAP, OAuth2, JWT, and MID Server, and interoperability with external systems like AWS, Azure, Salesforce, or other enterprise…