ServiceNow Business Analyst; Mid–Senior Level
Job in
Chandler, Maricopa County, Arizona, 85249, USA
Listed on 2026-01-13
Listing for:
Diverse Systems Group, LLC
Full Time
position Listed on 2026-01-13
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Consultant, Business Systems/ Tech Analyst
Job Description & How to Apply Below
Description
The Service Now Business Analyst is responsible for eliciting, analyzing, and documenting business requirements and translating them into functional Service Now solutions. This role partners closely with business stakeholders and Service Now technical teams to ensure platform configurations align with business processes and ITIL practices
, without owning the underlying technical architecture.
- Lead requirements gathering sessions with business stakeholders and SMEs
- Analyze and document current-state and future-state business processes
- Translate business needs into functional requirements, user stories, and acceptance criteria
- Collaborate with Service Now developers and architects to support solution design
- Assist with the configuration of workflows, forms, reports, and dashboards
- Coordinate and support User Acceptance Testing (UAT)
- Ensure alignment with ITIL processes (Incident, Change, Problem, Request)
- Support change management, training, and user adoption efforts
- Identify opportunities for continuous process improvement
- 5+ years of experience as a Business Analyst
- 3+ years working directly with Service Now
- Strong knowledge of ITSM, ITOM, CSM, and CMDB from a functional perspective
- Experience creating user stories, process flows, and business documentation
- Ability to communicate effectively between business and technical teams
- Solid understanding of ITIL concepts
- Service Now Certified System Administrator (CSA) – required
- Individual contributor
- Business-facing
- Limited scripting or architecture responsibility
- Does not own platform governance or integration design
Position Requirements
10+ Years
work experience
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