Field Service Technician

Requirements

• 2–5 years preferred, but we will train the right candidate
• A+ certification is a plus but not required
• Miles per day driving: approximately 50 but in some cases more
• Lexmark certifications and experience are preferred but not required
• Experience with Lexmark printer break-fix and equipment installs is a strong plus
• HP, Dell, and Lenovo experience is also desired but not required
• Coverage area:
  Phoenix Metropolitan and surrounding areas.
• Location:
  
  Phoenix, AZ 85226
• Top 2 required skills:
  Hardware repair and hands-on break-fix experience (printers, PCs, POS, etc.), Familiarity with ticketing systems
• The ideal candidate will thrive in a fast-paced environment, demonstrate excellent problem-solving skills, and maintain composure under pressure.
• The technician will be responsible for providing on-site technical support, troubleshooting, and maintenance services to our clients, ensuring that all Service Level Agreements (SLAs) are met within the required 4–6-hour window.
• This role requires extensive driving, efficient routing, and the ability to adapt quickly to changing schedules.
• Please note:
  
  this role will utilize Field Vision for timekeeping.
• Hours submitted each week in Field Vision and Fieldglass must match.

• Primarily field technician work being dispatched to customer sites.
• IT Field Technician tasks include driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.), running break-fix and IMAC calls, and supporting clients.
• The level of support will vary depending on the customer but will include printer, laptop, server, network, and other technology devices.
• We are looking for an experienced Laser Printer Technician with hands-on experience working with Lexmark, HP, Plotter, and Formatter printers and with strong break-fix, hardware repair, and OEM service experience.

• Monday–Friday, 9:00 a.m.–6:00 p.m. during training,
• Once ready to run calls:
  Tue-Sat after completing training, 9:00 a.m.–6:00 p.m. (start each day from home)
• No overtime (OT) during training
• On-call (OC) rotation starts after completing all training and OEM certifications

$20

Please send resume to OR