Site Reliability Operations Engineer - DevEx​/AI Automation

Position: Site Reliability Operations Engineer - DevEx / AI Automation
Job Title:

Site Reliability Operations Engineer
- Dev Ex / AI Automation

Location:

Chandler, AZ / Charlotte, NC / Pennington, NJ Duration:
Contract - 12 months Pay Range: $59.69/hr (W2) Job  About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description We are seeking a Site Reliability Operations Engineer
- Dev Ex / AI Automation to join our dynamic team. The ideal candidate will have strong experience in site reliability engineering, incident and problem management, automation, Dev Ops, and AI-enabled developer platforms and a proven ability to improve reliability, availability, performance, and operational effectiveness for a Developer Experience Platform. Responsibilities:
Operate and improve the Developer Experience Platform to deliver stable, secure, and resilient services. Lead major-incident management, drive blameless post-incident reviews, perform root-cause analysis, and track corrective actions with clear executive communication. Advance service-management practices using platforms such as Service Now for workflow, reporting, CMDB, and service measurement. Identify recurring toil and implement automation to improve MTTD, MTTR, and support efficiency.

Apply infrastructure as code, configuration management, automated testing, and release governance to reduce deployment risk. Execute capacity planning, performance engineering, availability management, disaster recovery, and resilience testing aligned to business-continuity principles. Partner across engineering, operations, security, and service management to deliver data-driven improvements. Support end users through established incident, request, escalation, and service-level processes. Required Skills &

Qualifications:

5-7+ years in SRE, production operations, platform support, service management, Dev Ops, analytics, or related disciplines. Demonstrated experience with major-incident management, post-incident reviews, RCA, and executive communications. Hands-on knowledge of Microsoft 365 Copilot, Git Hub Copilot, and Copilot Studio, including practical use of generative AI for engineering and operations. Experience integrating agentic solutions using Microsoft Copilot Studio, Azure AI services, LLM APIs, Power Platform, Git Hub, Python, and cloud-native automation.

Strong understanding of SDLC, SDM pipelines, Dev Ops operating models, CI/CD, automated build, and deployment processes. Jenkins and Ansible preferred. Proficiency in scripting with Python, Power Shell, Bash, or Groovy and experience writing automation scripts.

Experience with Java, .NET, and Python for application development or production support, including debugging and failure analysis. Linux and Windows Server administration, command-line proficiency, and enterprise monitoring tools experience. Service-management platform experience such as Service Now for workflow and reporting, including CMDB and service metrics. Security and access management knowledge, including vulnerability remediation, audit evidence, regulatory controls, and secure operations. Oracle/SQL or comparable query skills for extraction, transformation, analysis, and reporting.

Experience with Pandas, Num Py, Matplotlib, and Seaborn preferred. Bachelor's or master's degree in Computer Science, Information Systems, Engineering, Data Science, Statistics, Design, or related field, or…