Senior Workday Production & Integrations Engineer

Job Summary
We are seeking an experienced Workday Production Support Engineer to support the day-to-day operations, stability, performance, and availability of the Workday platform, including Workday VNDLY. The ideal candidate will have hands-on experience supporting Workday applications, monitoring enterprise environments using Splunk and Dynatrace, troubleshooting production issues, and maintaining highly available HR and contingent workforce systems.

Key Responsibilities

• Provide production support for Workday HCM and Workday VNDLY, ensuring platform stability, performance, and availability.

• Troubleshoot and resolve Workday production issues involving integrations, business processes, security, and data inconsistencies.

• Monitor Workday integrations and application health using Splunk Enterprise and Dynatrace.

• Build and maintain Splunk dashboards, alerts, queries, and reports to improve application and infrastructure visibility.

• Configure and maintain Splunk and Dynatrace monitoring solutions.

• Implement full-stack monitoring across logs, metrics, and traces.

• Support Workday VNDLY integrations with Workday HCM and third-party vendor management systems.

• Identify production failure scenarios and create appropriate incident, enhancement, and problem tickets.

• Analyze recurring production issues and recommend permanent fixes and process improvements.

• Identify vulnerabilities and improvement opportunities and maintain operational metrics to support continuous improvement.

• Take ownership of escalations and perform troubleshooting, root cause analysis, research, and issue resolution.

• Perform analytical, technical, and administrative activities related to enterprise application and infrastructure support.

• Serve as an escalation point for unresolved production incidents, service requests, and application issues.

• Diagnose business process issues, security access problems, integration failures, and data inconsistencies.

• Assist with testing and deploying Workday updates and releases while minimizing business disruption.

• Collaborate with HR, Procurement, business stakeholders, and cross-functional technical teams to support Workday and VNDLY production operations.

Required Qualifications

• 7+ years of IT experience in production support with exposure to Level 2 support activities.

• Experience supporting Workday HCM and Workday VNDLY in production environments.

• Strong understanding of Workday business processes, security, reporting, and integrations.

• Hands-on experience with Splunk Enterprise, including queries, dashboards, and data onboarding.

• Hands-on experience with Dynatrace monitoring tools.

• Experience troubleshooting Workday integrations using Enterprise Interface Builder (EIB), Workday Studio, Core Connectors, or APIs is preferred.

• Experience with Oracle/Advanced PL/SQL, Unix/Linux, and Autosys JIL scripts.

• Understanding of Incident, Problem, Change, and Release Management processes.

• Strong troubleshooting, root cause analysis, problem-solving, and critical-thinking skills.

• Excellent verbal and written communication and stakeholder management skills.

• Ability to work independently and collaborate effectively within a global support organization.

Preferred Qualifications

• Experience supporting Workday VNDLY, contingent workforce management, and vendor onboarding processes.

• Knowledge of Workday integrations, APIs, web services, and middleware platforms.

• Familiarity with Jira and ITSM Remedy.

• Experience with automation, scripting, and operational task simplification.

• Workday certifications in HCM, Integrations, or VNDLY.