Infrastructure Manager

The role is a working manager role rather than a pure people-management position. As the environment is structured today, it is expected to be roughly 5060% hands-on / operational and 4050% management, coordination and vendor/team oversight. That could evolve as the organization and operating model mature.

On the 24x7 language, the client operates globally, so there can be infrastructure issues outside normal U.S. business hours. This is on-call coverage for incidents/escalations, not regularly scheduled overnight work. The global team provides coverage across regions, but there may be situations where this role needs to respond or coordinate after hours for a significant outage, infrastructure issue, maintenance/cutover, etc.

The client is seeking a hands-on Infrastructure Manager to lead and evolve our global infrastructure environment supporting manufacturing operations across North America, Europe, and Asia.

We are looking for an experienced infrastructure leader who can manage a complex global technology landscape while driving standardization, operational excellence, and continuous improvement. The ideal candidate will have experience leading distributed infrastructure teams, supporting manufacturing environments, managing Microsoft and cloud technologies, and establishing global infrastructure standards that improve reliability, security, and scalability.

The Infrastructure Manager will oversee the availability, performance, security, and lifecycle management of the client's infrastructure platforms, including cloud services, servers, storage, endpoints, collaboration platforms, and supporting technologies. This leader will work closely with Infrastructure, Network, Security, Applications, and regional IT teams to ensure stable operations and minimize business and manufacturing disruptions.

• Lead the global management and support of infrastructure platforms, including servers, storage, cloud services, endpoints, collaboration platforms, and related technologies.
• Ensure the secure, stable, and reliable operation of infrastructure services supporting global business and manufacturing operations.
• Develop and maintain global infrastructure standards, processes, and operating procedures.
• Drive infrastructure modernization, simplification, and standardization initiatives across a diverse technology environment.
• Establish infrastructure performance metrics and ensure service delivery meets business expectations.
• Maintain disaster recovery, backup, business continuity, and infrastructure resiliency capabilities.

• Lead and develop a geographically distributed infrastructure and support organization.
• Foster a high-performance culture focused on accountability, customer service, technical excellence, and continuous improvement.
• Mentor and develop technical talent while promoting collaboration across global IT teams.
• Manage staffing, resource allocation, performance management, and succession planning activities.

• Support critical manufacturing operations by ensuring high availability of IT systems across global plant locations.
• Coordinate with Network, Security, SAP, and Application teams to quickly resolve incidents and minimize downtime.
• Act as an escalation point for complex infrastructure and operational issues.
• Partner with business and executive stakeholders to align infrastructure capabilities with strategic objectives.

• Manage relationships with global infrastructure vendors, service providers, and technology partners.
• Negotiate contracts, renewals, licensing agreements, and service-level commitments.
• Develop technology roadmaps and manage infrastructure lifecycle planning and asset management.
• Drive cost optimization while maintaining operational effectiveness.

• Ensure infrastructure platforms operate within established security policies and privileged access controls.
• Collaborate with cybersecurity teams to maintain compliance with organizational standards and regulatory requirements.
• Support compliance initiatives related to SOX, GDPR, and other applicable regulations.
• Promote security best practices throughout infrastructure operations and service delivery.

• 10+ years of progressive IT experience, including infrastructure leadership responsibilities.
• Experience leading global infrastructure operations across multiple regions.
• Experience…