Senior Manager of Facilities and Services; San Cervantes - POD

Senior Manager of Facilities and Services (San Cervantes - POD
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Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners. We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.

Mark-Taylor is hiring a Senior Manager of Facilities & Services to oversee multiple communities in the East Valley.

As a Senior Manager of Facilities & Services, you will lead maintenance and upkeep across multiple communities while exemplifying company standards and culture. The ideal candidate will mentor team members, lead training sessions, and act as a subject matter expert, ensuring compliance with safety programs and completing necessary reports.

You're Excited About This Role Because You Will:

• Responsible for delegation of overall maintenance and upkeep throughout all POD communities.
• Lead by example and be a role model for the standards and behaviors consistent with the guiding principles and culture of Mark-Taylor.
• Participate in the hiring process for all service employees at the communities within the POD.
• Oversee ongoing employee performance management through courageous conversations and applicable HR processes. Create the most streamlined and effective processes and procedures commensurate for growth of each team member within the POD service team.
• Take ownership and complete all tasks relating to promotion, succession, compensation, and transition planning as it pertains to the team.
• Coach, mentor, and inspire a team of multi-site service personnel, coordinating their activities and individual goals through tactical planning.
• Exhibit a pattern of developing skilled team members through proper training in conjunction with incorporating the specific cultural traits of Mark-Taylor.
• Lead and manage employee health and safety. Maintain and oversee emergency action plans for all communities within the POD; act as safety officer and conduct trainings as required including fire, natural disasters, and terror events; management of OSHA safety protocols; oversee ergonomic assessments; manage indoor air quality, water purity and surface safety; ensure all health and safety guidelines are documented, communicated, and continually upheld.
  
  Maintain first aid kits, AED machines and fire extinguishers and other required life safety items for communities within the POD.
• Both oversee and execute the hands‑on maintenance duties necessary to maintain and enhance the value of the communities within the POD. This includes consistent inspections and diagnosing problems and making necessary repairs in areas such as HVAC, electrical, plumbing, pool, flooring, carpentry, dry walling, appliances, and exterior structures.
• Manage the daily inventory of the apartments to support leasing efforts including the Service Turn/Project Board.
• Make sure all Assigned Tasks are completed by the scheduled date and by the person assigned. If not, there needs to be notes made by the person assigned to explain why. No turn task should have a date that has passed and/or not completed.
• Maintain optimal schedule for move out inspection and final walk completions in the Project Board, allowing for Service Scheduling Specialist to assign turn tasks timely and accurately.
• Maintain accuracy of On-Call calendar for all sites within the POD and ensure appropriate waterfalls are in place and schedule out beyond 3 weeks.
• Conduct ongoing quality assurance review from the On-Call Technician to ensure the call was handled with professionalism and to the Mark-Taylor 5-Star standard. Coach if needed but also highlight with the team when the response is spot on to encourage the same delivery from each team member in the On-Call rotation.
• Review the Issue & Cycle Count reports to identify staff that show limited or no usage of the Supply Ware platform and coach to the appropriate expectation.
• Oversee and schedule contractors/vendors as needed for repairs.
• Maintain an excellent customer service relationship with all residents and team…