Operations Supervisor

Operations Supervisor

Andretti Indoor Karting & Games is actively seeking a talented Operations Supervisor to join the team! Andretti Indoor Karting & Games is a rapidly growing Family Entertainment company. Our nine AIKG locations feature high‑speed, high‑tech indoor Karting on multilevel tracks, multi‑player Virtual Reality Simulators, Arcade fun, and sophisticated event spaces & restaurants featuring scratch cocktails and culinary creations crafted in our kitchens.

The Operations Supervisor is a full‑time hourly role responsible for assisting the Operations Managers with leading daily operations, including staffing and training of all hourly staff, cost control, service standards, operational procedures and policies, guest relations, sanitation, environment control, cash handling, staff motivation, safety and security. The Operations Supervisor must lead the shift, encouraging ownership and accountability, uphold the quality and ethical standards set by AIKG, and represent the Andretti brand.

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable for maximizing daily sales and effectively managing costs, labor and cash control.
• Maintain opening, running and closing duties for the department.
• Manage organization and cleanliness of departmental areas.
• Take a proactive approach to guest relations, including time spent on the floor interacting with guests and table visits.
• Ensure the highest level of quality and standards of service.
• Responsible for all aspects of guest relations and the quality of experience delivered to the guest.
• Empower staff to deliver exceptional legendary service.
• Execute any special events with the Leader on duty.
• Provide management with direct and honest feedback on staff performance.
• Assist with staff training and employee relations.
• Assure that staff morale is maintained at a high level.
• Take an active part in the recruitment and retention of staff.

• Top Pay
• Flexible Schedules
• Personal/Family Medical, Dental and Vision Coverage
• $1200 company‑paid Health Savings Account available
• Vacation and Sick time accrued during the first year
• 401(k) retirement program with up to 8% company match

Guest service and leadership experience is preferred. A drug test and background check are required prior to employment. Physical demands and reasonable accommodations are described below. The following qualifications are preferred:

• 6 months or more of Andretti brand and culture exposure – a plus.
• Current trainer or team lead – a plus.
• Proven leadership and team skills; ability to motivate and manage all levels of staff.
• Strong written, verbal and organizational skills.
• Ability to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position.
• Ability to lift up to 50 lbs.
• Maintain all safety procedures.
• Open and full availability.
• Willingness to work a flexible schedule including holidays, nights and weekends.
• Sensitivity to confidentiality. Use of discretion regarding personal and confidential employee matters.
• Gregarious, upbeat and outgoing personality.

• Walk or stand for extended periods of time.
• The ability to communicate quickly and accurately.
• Must be able to lift up to 15 lbs on a regular basis.
• Perform functions which require organization, bending, reaching, turning, lifting, climbing and occasional stocking up to 50 lbs.
• The work environment may include bright, dim or flashing lights and loud sounds.
• Requires manual dexterity to use and operate all necessary equipment.
• Be able to understand, follow and maintain safety standards at all times.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this position.