Upgrade Install and Field Technician

Introduction

ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy‑efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers – the world’s leading chip makers – to reduce the size and increase the functionality of their microchips, whichivier leads إد to smaller, more powerful consumer electronics.

Our headquarters are in Veldhoven, the Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.

The Customer Support (CS) organization is responsible for installations, qualification, repair and maintenance of the ASML systems at customer sites and for the necessary transfer of know‑how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

As a CS Technician, you will assemble, repair and execute periodic maintenance at our customer site based on a pre‑existing action plan. If needed, you will execute basic troubleshooting following a predefined action plan (e.g. reset/power cycles) before escalating to the next level of support.

• Works from instructions and handles exceptions within those instructions, needing to make careful choices from learned options in comparable situations.
• Performs all standard assembly work, repairs and preventative maintenance. Conveys importance of quality to team members, possessing a broader knowledge base with increased depth of technical know‑how.
• Conducts вечер complicated repair 학교 under disturbance during recovery with a broader knowledge base with increased depth of technical know‑how. Understands Recovery Team KPI and control quality (human mistake, on‑time finish mainly).
• Provides appropriate support and assistance to less experienced ASML colleagues or local personnel as necessary. Engages in process changes and provides constructive feedback. Identifies changes that may need to be made to ensure the organization is in compliance.
• Checks with senior technician or manager on prioritization and planning.
• Works under limited supervision on progress and results of followed procedures.
• Participates in existing feedback loop processes and identifies some learning opportunities.
Provides appropriate support and assistance to less experienced ASML colleagues or local personnel as necessary. Engages in process changes and provides constructive feedback. Identifies changes that may need to be made to ensure the organization is in compliance.
• Contributes to existing continuous improvement activities.
• Hands over problem aspects to others (1st Line FSEs), document and package all data relevant for problem resolution (e.g. pass‑downs, work orders, technical reports). Secure logbook, time writing and service order quality. Ensures what has been done is accurately reflected in the documentation.
• Provides written/verbal updates to customer on progress, actions done, and next steps. Acts as an ASML ambassador at all times.

• HS Diploma or GED is required.
• Associate’s degree in a relevant technical field such as mechanical, electrical or mechatronics, or applicable technical certification is preferred.
• 3+ years of equivalent experience working in a technical or technician role in work environments such as military, aviation, automotive, electrical, machining; in lieu of a degree will be accepted.
• Knowledge and ability to use basic hand tools.
• Hands‑on experience preferably with mechanical and/or electrical parts using precision tools is preferred.
• Experience in the semiconductor industry, a plus.

Working at the cutting edge of technology, you’ll always have new challenges and problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the…