Electronics Customer Quality Specialist — West

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Do you have a passion for quality excellence, customer engagement, and driving continuous improvement in high-tech manufacturing environments? Air Products is seeking an Electronics Customer Quality Specialist to join our Americas Industrial Gases team in Chandler, Arizona. This highly visible, customer-facing role offers the opportunity to work directly with leading semiconductor and electronics customers, ensuring product quality, operational reliability, and long-term customer satisfaction.

In this position, you will serve as a trusted quality partner for key customers, leading critical quality initiatives, managing product qualifications, and driving resolution of complex quality issues across Air Products' global operations. You will collaborate closely with customers, operations, engineering, suppliers, and quality teams to minimize risk, support fab uptime, and strengthen customer confidence in our products and services.

• Serve as the primary quality contact for electronics customers, managing quality concerns, product qualifications, change control communications, and escalations.
• Lead customer and supplier issue investigations, root cause analysis, corrective actions, and continuous improvement initiatives.
• Monitor product quality performance, analyze trends, develop key metrics, and communicate progress to internal and external stakeholders.
• Develop and execute customer quality roadmaps that align with customer expectations and business objectives.
• Partner with cross-functional teams to ensure successful implementation of quality improvements and resolution of quality-related risks.
• Plan, coordinate, and lead supplier quality audits, including preparation, execution, reporting, and closure of audit findings.
• Ensure timely communication of audit outcomes and corrective action plans to customers.
• Maintain expertise in customer quality systems, supplier quality requirements, and qualification processes.
• Support business continuity planning by ensuring qualified product sources and maintaining product qualification status.
• Build strong relationships with customers while driving a culture of quality excellence and proactive problem-solving.

• Strong interpersonal, communication, and presentation skills with the ability to engage effectively at all levels of customer and internal organizations.
• Demonstrated ability to collaborate across operations, engineering, commercial teams, suppliers, third-party manufacturing partners, and quality organizations.
• Customer-focused mindset with a commitment to responsiveness, quality excellence, and relationship management.
• Strong business acumen with the ability to align quality initiatives with broader account and business strategies.
• Proven ability to influence cross-functional teams and drive results without direct authority.
• Ability to challenge conventional approaches, identify improvement opportunities, and implement innovative solutions.
• Experience in industrial gases, specialty chemicals, semiconductor manufacturing, or similar process manufacturing industries.
• Strong organizational, project management, and prioritization skills with the ability to manage multiple initiatives simultaneously.
• Data-driven approach with strong analytical,…