Account Manager - SLG

Account Manager - State, Local Government Position Overview

The Account Manager (AM) addresses critical business challenges and builds strong customer relationships to drive growth. This role focuses on understanding the customer’s environment and aligning Ricoh solutions with their mission‑critical goals through strategic engagement with decision‑makers and influencers.

• Identify and pursue new opportunities within existing and prospective accounts to increase Ricoh’s market share.
• Build relationships with decision‑makers and influencers to open new doors.
• Understand the customer’s environment and buying process, focusing on needs rather than predetermined products or services.
• Solve critical business challenges through research, discovery, and consultative conversation.
• Differentiate Ricoh’s ability to accelerate digital transformation through compelling storytelling.
• Articulate how buying decisions impact the customer’s financial position.
• Deliver persuasive presentations in person and virtually.
• Maintain excellent verbal and written communication skills.
• Develop and maintain professional relationships with stakeholders.
• Provide thought leadership during customer engagement.
• Strategically expand core services across the customer enterprise.

• Bachelor’s degree or equivalent experience required.
• 3+ years of proven business development experience.
• Experience in IT and/or software services preferred.
• Understanding of document workflow solutions and processes preferred.
• Foundational knowledge of P&L components.
• Ability to research and analyze customer environments for strategic conversation.
• Proven ability to manage multiple accounts with attention to detail.

• Strong collaboration and influence‑building skills.
• Understanding of solution design processes.
• Ability to provide thought leadership during customer engagement.
• Excellent communication skills (verbal and written).
• High learning agility and adaptability.
• Ability to create sponsors and advocates within the customer approval process.
• Knowledge of Ricoh offerings and ability to stay current.

• Office environment with standard lighting, ventilation, and noise level.
• Work involves interpreting and applying complex information and preparing diverse communication.
• Minimal physical effort; primarily sedentary with occasional walking, standing, bending, and lifting objects under 10 lb.
• Travel required (approximately 20%), including overnight trips.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.