Retention Representative - Career

Estimated On-Target Earnings: $70,000 (hourly base pay + estimated commissions). This role offers uncapped commissions, with top earners earning $100k or more in total annual compensation! Actual earnings will vary based on individual sales performance.

Are you highly competitive, driven by financial success, and ready to turn your ambition into a potential six-figure trajectory? At Echo Star, a Fortune 250 leader, we do not just offer a job. We give you the keys to a long-term career destination right here at our Chandler facility.

At Echo Star's Chandler hub, you are joining a Fortune 250 leader built on grit, innovation, and direct reward for effort. You won't make a single cold call. Every interaction is an inbound customer looking for a reason to stay or go. If you have the empathy to defuse a tense situation and the tenacity to re-sell our value, you will thrive here.

Add in a structured career progression where you have the opportunity to earn up to two promotions in your first year
, and you have a clear path to build a long-term career.

This role is on-site at 350 N McClintock Dr, Chandler, AZ. 85266

What You'll Do

• De-escalate & Re-engage: Handle back-to-back inbound calls from customers looking to disconnect services. Defuse escalated emotions using active listening and patience.
• Consultative Retention & Cross-Selling: Uncover the root cause of customer dissatisfaction. Frame customized, value-driven solutions based on  what's in it for them,  while leveraging opportunities to cross-sell our high-growth Wireless and Broadband products.
• Demonstrate Absolute Tenacity: Refuse to yield on the first or second objection. Systematically work through customer pushback using structured, strategic counter-offers.
• Protect the Business with Pride: Represent the Echo Star brand with integrity, turning negative customer cycles into long-term customer loyalty

What You Bring

• Tenacity and Thick Skin: You do not take  no  as a final answer. You have the grit to present multiple tailored offers even when the customer starts out closed off.
• Active Listening & Persuasion: You can read between the lines during a high-stress conversation, pull out the customer's true pain point, and reframe our services to solve it.
• Strong Money Motivation: You are driven by the direct link between saving a customer and earning uncapped commission on top of your hourly base.
• Reliability & Foundation: You possess a high school diploma or GED equivalent and are willing to work a full-time schedule, which often includes evening shifts, weekends, and holiday coverage.
• No Experience Necessary: Call center or retention experience is a major asset, but not required. We teach you the exact de-escalation and negotiation frameworks you need during training. Training time is compensated at your regular base pay rate.

Compensation, Progression & Chandler Perks

• Guaranteed Base Pay: $17.75/hour starting base rate.
• Uncapped Commission: Direct pay-for-performance model with no limit on your earning potential.
• Year 1 Career Pathing: Fast-track growth structure based on performance that scales your base pay as you progress:
  • Level 1 (Associate Account Executive): $17.75/hr base pay
  • Level 2 (Account Executive): $19.25/hr base pay
  • Level 3 (Senior Account Executive): $20.25/hr base pay
• Chandler Campus Perks: High-growth Silicon Desert facility, robust peer culture, on-site games, catered achievement days, and full break room amenities.
• Premium Benefits Package: Full medical, dental, and vision insurance; 401(k) with company match;
  Employee Stock Purchasing Program (ESPP); and Tuition Reimbursement
• Exclusive Employee Perks: Complimentary DISH TV service at your home, plus steep discounts on Sling TV and Boost Mobile plans.

Benefits:

From versatile health perks to new career opportunities, check out our benefits on our careers website.

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,…